Housing Officer

2 weeks ago


Scarborough, United Kingdom Broadacres Housing Association Ltd Full time

**Contract: Permanent, Full time (37 hours per week)**

**Business mileage covered in line with Broadacres policy**

Would you like to make a positive impact on the community? Are you passionate about delivering outstanding services to customers?

We have an exciting opportunity for a Housing Officer to join our Customer Experience team to provide an effective and responsive housing management service primarily in the Scarborough, Thirsk, and East Coast areas.

**The role**

In this varied role you will be responsible for tenancy management of our homes, from letting the properties, managing the estates and dealing with tenancy terminations. Duties also include carrying out communal area inspections, inspecting our estates and untidy garden, and responding to reports of anti-social behaviour, safeguarding and participating in external meetings.

Being the primary person for your own ‘patch’ you will ensure that our estates are well maintained, you will see that properties are let promptly and efficiently, undertaking ‘health and wellbeing’ assessments and providing viewings to potential customers.

**What we are looking for**:

- Previous experience in a Housing, Customer Services or administration role
- Ability to communicate well both verbally and in writing
- A-level standard education or equivalent
- The ability to use Microsoft Office as well as a computerised housing management, repair and property database.
- An understanding of current issues affecting Housing
- Recent experience of working in a housing environment would be an advantage

You must also hold a valid driving licence, have the ability and confidence to drive and have access to a vehicle with appropriate vehicle insurance.

**What we can offer in return**:

- A competitive salary and annual leave entitlement
- Extra day of annual leave for birthdays totalling 32 (inc. bank holidays) pro rata. Annual leave also increases for every year of service up to 5 years totalling 37 days (inc bank hols)
- Defined Benefit Pension Scheme
- Salary sacrifice schemes including dental insurance, cycle to work and eco-friendly cars
- A range of other benefits

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