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Customer Services Administrator
2 weeks ago
We are recruiting for the role of **Customer Services Administrator** in our teams working from the **National Business Centre in Coventry.**
We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.
We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.
**Let us tell you a bit more about the role**
As a **Customer Services Administrator** you will contribute to the effective and efficient progression of cases, providing administrative support to the local Social Workers and Service Managers.
**Should you join us your tasks will include**:
- Inputting data/information onto databases, or other electronic systems, as required
- Supporting the Customer Services Team with outstanding complaints and Subject Access Requests (SARs) through the agreed process and keeping records up to date
- To process SAR requests and ensure the agreed timescale for completion is met
**and what we’re looking for.**
- A relevant qualification in business administration (e.g. NVQ2), or a willingness to work towards to a qualification and/or some previous experience in a similar role
- Previous experience in a complaints environment would be beneficial
- Someone who thrives working in a team
- Able to prioritise work in a fast-moving environment with strict deadlines
**Next steps / timelines**
**Closing date**:
Sunday, 13th October 2024
**Final Interview**:
Monday, 21st October 2024 (in person, CV4 7JJ)
We understand that starting a new role is a big decision, and you may require further information before applying. You can find out more about the role in the Job Description and there is a wealth of information about Cafcass on our Cafcass Careers page.
**We look forward to hearing from you.**
We are Cafcass - the Children and Family Court Advisory and Support Service - and we represent children in family court cases in England.
Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard. In short, our role is to
