Customer Service Administrator

**Customer Service Administrator - Nile Wilson Gymnastics Coventry**

**Job Title: Customer Service Administator**
**Reports To: Head Coach / Ops Lead**
**Location: Unit 5 Bilton Industrial Estate, Humber Avenue Coventry CV3 1JL ** **Level/Salary Range: From £8.50 - £10.50 depending on age and experience**
**Position Type: Full time hours (37.5 per week), over 5 days. Includes**
**Saturdays & some early evenings.**
**Start Date: Immediate**

Reporting to the Head Coach and working alongside the Coventry Team you will be responsible for the day to day customer service and administration and will be the first point of contact for our members and general public enquiries including taking phone calls and greeting customers. This will include updating and inputting member and new starter onboarding information into our digital system, as well as class bookings on Course Pro. Offering classes out to those on our waiting lists as well as answering general queries about our gymnastics recreational programmes.

**Why Work With Us?**

Our vision is to run gymnastics clubs around the country that ‘Change the Game’, delivering unique and more engaging activities balanced against requirements of the gymnastics programs.

We are striving to look at things in a different way and increase participation in gymnastics at all levels. From pre-school to adults, the experience in the gym is based around putting a smile on everyone’s faces.
The recreational program will increase in order to fill spaces on waiting lists and get as many people as possible involved in this incredible sport. We believe we can make the local gymnastics club a centre for a family’s recreational time during any week.

**Person Specification**

We are looking for a confident welcoming individual with a keen eye for detail and excellent organisational and customer service skills. Self driven you will enjoy working as part of a busy team but will also be able to manage your own work and be ultimately responsible for the administration and customer service for Coventry. You will have experience of direct customer communication and complaints handling. Nile Wilson Gymnastics value its people and encourage a welcoming development culture with a focus on individual wellbeing.

**KPI’s**
- General Customer Service for the Coventry Club
- Member / New Member queries for Leeds
- Updating all Information on Course Pro
- Taking Payments
- Maintaining the waiting list levels and communication in relation to this

**Role and Responsibilities**
- Administrate all new enquiries across all recreational programmes
- Assisting with stock checks / kit levels
- Maintenance of Course Pro database
- Maintaining and updating all member information
- Ensure all Onboarding policies and procedures are adhered to in line with company policies and

**BG Guidelines**
- Communication with Parents / Guardians
- Attend NWG Coventry events
- Maintain active and ongoing database of all new enquiries / waiting lists
- General Housekeeping Duties

Due to the nature of our work you may be required to submit a DBS check. We are proud of our affiliation with British Gymnastics and encourage as well as comply with all required Safeguarding standards.

**Job Types**: Full-time, Permanent

**Salary**: £8.50-£10.50 per hour

**Benefits**:

- Casual dress
- Company events
- Flexitime
- Free parking
- Gym membership

Ability to commute/relocate:

- CV31JL: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location

Reference ID: CSC-01/23