Customer Experience

1 week ago

Bristol, United Kingdom Better Food Company Full time

**Customer Experience & Merchandising Specialist**

**Location**: Bristol - multi-site
**Salary**: £30,000
**Reports to**: Head of Commercial
**Contract**: Full-time, permanent

**Purpose**
To enhance the in-store experience for Better Food customers by leading on visual merchandising, campaign execution, and customer feedback. This role ensures consistent, creative brand expression across all sites and supports customer loyalty through thoughtful store-based marketing.

**Key Responsibilities**
- Deliver in-store marketing and merchandising campaigns across all sites
- Design and install window displays, A-boards, shelf talkers, and signage
- Work with buying and café teams to communicate launches and seasonal offers
- Maintain consistency of brand presentation and storytelling in-store
- Respond to customer feedback and support resolution of complaints
- Act as a key contact for store teams, supporting them in maintaining brand standards
- Liaise with external designers and printers when required
- Provide basic design support using Adobe Express
- Support internal comms and in-store events as needed
- Collaborate with the digital marketing executive to share insights and coordinate efforts

**Person Specification - Essential**
- Experience in visual merchandising, retail marketing, or customer experience
- Confident briefing designers and managing production timelines
- Proficient with basic design tools (Adobe Express preferred)
- Strong organisational and communication skills
- Able to travel between sites and work with different teams
- Practical and detail-focused, with a strong sense of what makes a great in-store experience

Pay: £30,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Discounted or free food
- Employee discount
- Paid volunteer time
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

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