Customer Experience Advisor

6 days ago

Bristol, United Kingdom Curve Full time

Our CX Mission: To do everything possible to empower customers to unlock the full potential of Curve by offering an honest, personalised experience and advocating for their needs.

This is a great opportunity to get first hand experience at a ground-breaking mobile FinTech startup and be a part of its success, as well as learn new skills from an awesome team of people, and make your mark on how Curve engages with its customers.

What your day will involve:

- You'll need to keep on top of changes to processes and product features by reading through the latest updates
- You may have an 'on-call' shift where you'll speak to customers who get in touch over the phone
- You'll be on the lookout for ways to improve the support process, or feedback to the product team to improve the product itself
- You'll complete investigative work on customers' accounts and help troubleshoot their problems
- We have a collaborative culture so over time, you'll be expected to support others by reviewing a variety of tickets

**Requirements**:

- Be enthusiastic about being part of a team who seeks to change the way people interact with financial services
- Enjoy taking complete ownership of your work
- Able to recognise and get to the root cause of a customer’s problem, and adjust your tone to fit the situation
- Have experience speaking to customers over the phone
- Be excited to learn everything you can about a complex ground-breaking product, from payment processing to fraud, from financial regulations to brand and marketing, and everything in between
- Be collaborative in everything you do and not be afraid to ask for help
- Strong problem-solving skills

**Salary**: From £23,000.00 per year

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