Customer Service Coordinator
2 weeks ago
Dolby Vivisol are currently hiring for a Customer Service Coordinator at their modern office based in Manor Royal, Crawley, to join their night team. We are looking for someone to join our dynamic team to provide support to our customers and carers across the UK, as the first point of contact for any queries that come in. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891. The Customer Service Coordinator position is office based with a night shift role covering 37.5 hours per week, with a shift pattern of: **Monday to Friday (Saturday morning) 11pm - 7am** **Main duties and responsibilities**: - Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales - Processing replenishment orders from patients and attempt to solve queries over the telephone - Ensuring that all enquiries are completed according to departmental procedures and within set quality standards - To work with the senior team members on process improvements and projects - Provide support to other areas of the Customer Service department when required - Previous customer service experience (1 year), ideally office or call centre based - Excellent phone manner - An Enhanced DBS (provided for you as part of the probation process) **Who we are**: Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. "Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions. **Job Types**: Full-time, Permanent Pay: £23,891.00 per year Additional pay: - Yearly bonus **Benefits**: - Company pension - Cycle to work scheme - Enhanced maternity leave - Enhanced paternity leave - Free parking - On-site parking - Referral programme - Sick pay Schedule: - 8 hour shift - Monday to Friday - Night shift Work Location: In person Reference ID: Customer Service Coordinator (Nights)
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Customer Service Coordinator
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Crawley, United Kingdom Canon Medical Systems Europe Full timeA leading medical equipment manufacturer in Crawley seeks a Customer Experience Coordinator to oversee customer service operations. Key responsibilities include managing incoming calls, coordinating maintenance schedules, and ensuring effective service delivery. Candidates should have strong organisational skills and prior experience in administration. This...
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Customer Service Coordinator
2 weeks ago
Crawley, United Kingdom Dolby Vivisol Full timeVivisol are currently hiring for a **Customer Service Coordinator** at their modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to complete administration and data entry, as well as telephone support for patients, relatives and healthcare professionals. We offer a generous package including; 33 days holiday...
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Service Coordinator
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Service Coordinator
7 days ago
Crawley, United Kingdom SPX FLOW Full time**Job Title**:Service Coordinator **Location**:Remote, UK **Hours**:37.5 **Intro** Do you have strong process knowledge within servicing? Do you enjoy liaising with both internal and external stakeholders? If the answer is yes, then this opportunity could be for you! SPX FLOW is seeking an enthusiastic Service Coordinator to provide best-in-class follow...
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Customer Experience Coordinator
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