Customer Service Administrator

3 days ago

Newport, United Kingdom Page Personnel Finance Full time

As a **Customer Experience Administrator** you will be responsible for providing proactive, effective, and flexible administrative support service to all company stakeholders with direction from Manager.

The role requires strong interpersonal skills when interacting with internal and external customers.

**Client Details**

Page Personnel are proud to be representing a successful Tech company on their search for a **Customer Experience Administrator** to work for the business on a Temporary basis with a possibility of a permanent role following a successful trial period.

**Description**

**The key responsibilities of the Customer Experience Administrator include**:

- Act as first point of contact for customer queries
- Supporting clients through the delivery of exceptional customer service
- Support the Customer Experience Department and the Manager, in delivering services that are essential to the success of the business
- Assist with implementation, training, and co-ordination of internal Service Desk system (Service Now)
- Collating monthly service report packs for customers
- Process requests from internal and external customers efficiently with accurate data entry
- Handle service requests through to resolution
- Ensure that Company Service Level Agreements (SLA's) are met, in relation to the Customer Experience department
- Supporting internal and external clients through delivery of exceptional customer service
- Prioritise client requests and escalate incidents where appropriate
- Book meeting rooms and support requirements of potential clients and/or visitors who are attending the site
- Frequent contact with existing and potential clients
- Assist with covering the site reception area, as required
- Manage stock control of site supplies and stationery inventory
- Support other team members through collaborative training on company processes and procedures
- General administration and maintain company records

**Profile**

**The successful Customer Experience Administrator will have**:

- Proven experience of working in a customer service environment and dealing with customers
- Ability to communicate well in both oral and written reports and also presentation skills
- Proficiency in Microsoft Office, Outlook, Word, Excel and company ticketing systems
- Travel is expected to be less than 5%, occasionally for training purposes
- Potential employees must complete a background check successfully

**Job Offer**
- Temporary, ongoing role with a possibility of a permanent role
- Onsite parking
- Holiday pay
- Pension
- Immediate start
- Hybrid working available once fully trained

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