Quality & Compliance Improvement Adviser

**Job Title: Quality & Compliance Improvement Adviser**

**Location**: Home based with travel across West Midlands/South Wales**

Our Employment, Skills and Enterprise business provides support to citizens, from supporting the unemployed into sustainable work, to upskilling those with low or no vocational skills, so they can progress in work. At Serco we are committed to supporting economic recovery post-Covid and are proud to be able to support the government’s Plan for Jobs. Along with our partners we are delighted to have been selected by the Department for Work and Pensions (DWP) to deliver the Restart employability programme in 2 Contract Packages in West Central (Black Country, Coventry, Greater Birmingham and Solihull, The Marches and Worcestershire) and across all of Wales.

As part of our Restart programme, we will support participants on their journey to finding sustainable employment, enabling them to progress towards a more secure future. The Restart programme will help people who have been unemployed for between 12 and 18 months get back into work, including those whose prospects for securing employment have been impacted by the Covid-19 pandemic.

We are expanding our team and we are recruiting two Quality & Compliance Improvement Advisers.

As the Quality & Compliance Improvement Adviser you will support the Quality Improvement & Audit Manager in ensuring that the quality of service delivered internally and by subcontractors meets contractual, regulatory and legislative requirements by undertaking assurance activities outlined in the Framework.

**What you’ll need to do the role**:
You will need strong IT skills with particular emphasis on MS Excel and MS Office 365 software. You will have strong communication skills, excellent interpersonal skills, and the ability to work across a number of work streams. To be successful in the role you will need to be confident to communicate through a variety of media, be highly organised with the ability to work to fixed deadlines whilst maintaining high standards of accuracy and attention to detail, and when necessary be confident to challenge managers regarding compliance failures.

**Why Serco?**
- Meaningful and vital work: The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people’s lives;
- Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

**What we offer**:

- Salary £24,000 - £30,000 per annum plus company car
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion

**About Serco**
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

**Apply**

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on
0345 010 4000 to discuss.