Vodafonethree - Customer Technical Authority

**Location**: Hybrid + Customer Site
**Salary**: Excellent basic salary plus bonus and Vodafone benefits
**Working Hours**:Full time 37.5 hours per week - Mon to Fri-
- **Hybrid**-
- We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

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Who We Are**- We’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.- We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.- We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.- You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

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Why VodafoneThree**- Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.- We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.- You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.- We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.- Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

- **What you’ll do**- We are looking for a Customer Technical Authority to be a Technical Champion for a nominated customer, you will represent their interests within Vodafone, ensuring seamless collaboration with Sales and Service Management to deliver exceptional outcomes. Acting as a Technical Consultant, you will bring deep technical expertise and detailed customer knowledge, understanding the in-life services, solutions, and infrastructure that underpin Vodafone’s delivery.- You will provide timely technical consultancy to both internal stakeholders and the customer, supporting the full lifecycle of services—from operational readiness and integration to ongoing support. Through proactive and pre-emptive activities, you will drive service enhancements and improvements across product and service lifecycles, ensuring the highest standards of performance and customer satisfaction.

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Who you are**-
- In-depth technical knowledge of Vodafone products and services.
- In-depth intimate knowledge of customer services.
- In-depth knowledge of BAU operational support teams within the business.
- Experience of supporting the customer’s in-life technical requirements into Vodafone while considering KPIs, SLAs and long-term objectives etc.
- Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences.
- Previous experience in a 3rd Line Support function.
- Knowledge and experience of ITIL best practices.
- A recognised networking qualification such as CCNA/CCNP.
- Must be eligible for SC Clearence.
- _ Worried that you don’t meet all the desired criteria exactly?_- _- **
What we offer**- We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

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Need to know** During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
- **#vodafoneuk #Voda