Vodafonethree - Technical Consultant - Voice

**Location**:Location Independent Worker
**Working hours**:Full time 37.5 hours per week - Mon to Fri
**Salary**: Excellent basic salary plus bonus and Vodafone benefits

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone’s UK offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

**Who We Are**

We’re here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built - today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares - about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

**Why VodafoneThree**

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters - and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.

**What you’ll do**

We’re looking for a Technical Consultant who’s ready to be the trusted expert for one of our nominated customers. If you enjoy working across teams, solving problems, and driving service improvements, this could be the perfect fit.
- You’ll be the technical champion for your customer—making sure their needs are heard and supported across Vodafone.
- You’ll act as a technical consultant, with deep knowledge of the customer’s services, solutions, and infrastructure.
- You’ll provide technical advice and support to both internal teams and the customer—whether it’s in real-time or after the fact.
- You’ll be involved throughout the entire service lifecycle, helping with readiness, integration, and ongoing support.
- You’ll proactively look for ways to enhance and improve services, spotting opportunities before they become issues.

**Who you are**
- In-depth technical knowledge of Vodafone products and services.
- A strong understanding of Cisco UCCE/ICM
- In-depth intimate knowledge of customer services.
- In-depth knowledge of BAU operational support teams within the business.
- Experience of supporting the customer’s in-life technical requirements into Vodafone while considering KPIs, SLAs and long-term objectives etc.
- Experience of ensuring service improvements/enhancements are owned and driven to improve the overall customer and internal stakeholder’s experiences.

Worried that you don’t meet all the desired criteria exactly?

**What we offer**

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

**Need to know**

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.