Switchboard Supervisor

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??

**GUEST SERVICE LINE SUPERVISOR**

Mission: The Guest Service Line Supervisor is responsible for overseeing the day-to-day operation through the telephone line, ensuring proper performance and optimal departmental coordination, attending to all customer requests and committing to achieving excellence in customer satisfaction.

What will you be doing?
- Supervise the Guest Service Line team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer experience, customizing their stay, anticipating their needs and exceeding their expectations.
- Supervise the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total guest satisfaction.
- Is knowledgeable of the department's economic performance.
- Is knowledgeable of the economic goals of the hotel and their department, as well as their fulfilment.
- Support and participate in the development plans of core staff and trainees (if applicable).
- Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-melia, development plans, Moving-Up, Graduates Programs, Code of Ethics...).
- Place material orders, following the marked product guidelines, for the best optimization of economic resources, ensuring optimal control of their department’s inventories.

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?

Our Benefits Package Includes:

- **Competitive Salary**
- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**
- **Discounted dental and health cover with HSF**
- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**

**At Meliá we are all VIP** ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be** “Very Inspiring People”**, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH