Switchboard Operator

1 week ago

London, United Kingdom Holiday Inn Kensington High Street Full time

**Switchboard Operator**

**At Holiday Inn® Hotels & Resorts our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.**

**At Holiday Inn we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.**

**The Holiday Inn London - Kensington is located just off Kensington High Street. It’s a 706 bedroom 4 star hotel with 13 meeting rooms and extensive spa facilities, and we are looking for a Switchboard Operator to join our busy and professional team. We need someone, who is charismatic, professional and well groomed.**

**In return, the Holiday Inn London - Kensington High Street will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.**

**Key Responsibilities**:

- Operate telephone switchboard station in order to answer telephone calls externally and internally.
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls.
- Answer, record, and process all guest calls, requests, questions, complaints or concerns.
- Receive, record and relay messages accurately, completely and legibly.
- Log all guest requests or issues into Opera, contact appropriate individual or department (e.g. HSK, Shift Engineer, Room Service) and follow up with guest to ensure their request has been met to their satisfaction.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- We are looking for friendly and communicative with an excellent telephone voice and manner.
- Positive, flexible, dependable team member, willing and able to assist colleagues and supervisors.
- To have a can-do attitude and will to serve guest exceptionally.
- To be able to anticipate and address guests’ service needs.
- To have a proficient command of the English Language, written and verbal.

**Package benefits**
- Meals on duty
- Provision and laundry of uniform
- Employee discounts
- Educational support
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates for yourself and family
- Free employees’ events

**Salary**: £22,500.00 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

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