Motor Claims Handler

**The company: Marsh**

Marsh is a leader in insurance broking and innovative risk management solutions, we help clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk with over 35,000 colleagues operating in more than 130 countries.

**The role: Motor Claims Handler - Glasgow**

We have a great opportunity for an experienced Motor Claims Handler to join our Claims Team in Glasgow.

The main focus of this role is to proactively manage a mixed portfolio of motor claims including own damage, third party damage and, personal injury claims for Corporate Clients ensuring service delivery is in line with client expectations.

The job holder will be expected to conclude matters in an efficient and professional manner whilst ensuring all parties are kept fully appraised throughout the claims process. The ability to communicate effectively with various stakeholders is essential. The roles would suit experienced Commercial Claims Handlers looking for a new challenge as well as claims handlers from a Paralegal, Loss Adjusting or Personal lines background looking for a more focused “commercial” opportunity to develop their skills further.

There is an expectation to be in the office 3 days per week on average, with flexibility to work remotely 2 days per week.

**What can I expect?**
- An opportunity to join an established company helping to support a wider team and enabling them to work more efficiently
- We offer a platform to build on existing skill sets and knowledge and also an opportunity to learn new skills in a continuous improvement environment
- To build and maintain excellent relationships with our colleagues across the globe

**What you will be rewarded with?**
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Proactive Management of an allocated caseload.
- Ensure all Client requests and queries are dealt with promptly and accurately.
- Review and understand incoming documentation and new claims notifications under supervision of more senior colleagues, informs colleagues of any potential problems or contentious claims, and seeks guidance or advice where necessary to ensure the proper processing of claims.
- Identify which policies or parts of the coverage that may be effected by incoming claims from middle-market clients, seeks validation where necessary, and advice where uncertain or clarification required to ensure the proper protocol is followed.
- Determine coverage for incoming claims through use of their knowledge of the policies.
- Liaise with advocates and/or clients to ensure the proper processing of specific claims-related issues, or client service concerns.
- Communicate with clients, beneficiaries, third parties or insurers to receive status updates, common information requests, instructions or query resolution.
- Generate, validate and distribute claims reports, to ensure accurate records are produced and distributed.
- Facilitate collection from insurers on small claims and tracks the different parts of claims being paid for common claims settlements in order to keep orderly record of ongoing work

**What you need to have**:

- Demonstrable claims handling experience
- Effective communication & negotiation skills.
- Insurance industry experience
- Understanding of insurance products.
- Ability to influence and build relationships.
- Ability to prioritise and organise own workload

**What makes you stand out**:

- Cert CII or progress towards
- Excellent organisational skills and ability to prioritise workloads and work to tight deadlines
- Excellent communication and numerical skills and proven track record to provide a high level of customer service

**MARSH**

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

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