Device Lifecycle Asset Management Service Lead

2 weeks ago

Feltham, United Kingdom Cisco Systems Full time

Today’s challenging business environment is more than that - it’s a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.

**What You'll Do**

As part of the Digital Workplace team we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time in order be their best. We focus on the details, so employees can focus on their work. We are looking for a Service Manager, with a focus on laptop lifecycle management or similar service to join the Device Experience team.

Who You Are

We’re seeking a talented, experienced, and self-motivated Service Manager who has a real passion for service management, user experience and technology. You will partner with multiple stakeholders including Engineering, Employees, Procurement and Support. You will bring your experiences and insights to create meaningful improvements across the service.

Minimum requirements include:

- Bachelor or master’s in computer science, business management or a relevant degree.
- 5+ years of industry experience, ideally in a global organization.
- Experienced in working with a globally dispersed team
- Experienced in supplier contracts and lease and purchasing agreements
- Ability to negotiate and monitor service levels
- Using analysis techniques and data visualization to make recommendations
- Ability to solve complex and time sensitive issues
- Provide support and empathy to user requirements and escalations
- Experience managing logistics in a complex and evolving hybrid working environment.
- Contribute to IT service lifecycle from planning through to service improvement, encompassing all other elements of service delivery including change, incident, and problem management.
- Builds effective relationships with various business functions globally, in partnership with IT peers, including keeping stakeholders informed regarding capabilities roadmap and challenges.
- Excellent verbal, written and interpersonal skills.
- Collaborative and open style with a constructive and positive outlook.

  • Early in Career Data Analyst

    7 days ago

    Feltham, Greater London, United Kingdom Cisco Full time £30,000 - £60,000 per year

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.Start Date:February 2026Location:Feltham, United Kingdom (Hybrid work approach, working from the Feltham office 1-2 days per...

  • Service Manager

    2 weeks ago

    Feltham, United Kingdom Heathrow Employment & Skills Academy Full time

    About The Role KONE are seeking an experienced Service Manager to join their team at Heathrow. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. Through more effective People Flow®, they...

  • Software Asset Management Analyst

    7 days ago

    Feltham, Greater London, United Kingdom Cisco Full time £60,000 - £80,000 per year

    Meet the Team On our team, you will have a rotating portfolio of targeted applications to review. You will collaborate closely with the Product Owner within Software Asset Management and internal stakeholders from various business organizations to analyze competing applications and agree on the recommended standard within Cisco. This will reduce friction and...

  • Youth Custody Service

    1 week ago

    Feltham, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 388796 **Salary**: - £56,221 - £61,843 - A Civil Service Pension with an employer contribution of 28.97% **Job grade**: - Senior Executive Officer - HMPPS Band 8 **Contract type**: - Permanent **Type of role**: - Psychology **Working pattern**: - Flexible working, Full-time, Job share, Part-time **Number of...

  • Customer Service Advisor

    2 days ago

    Feltham, United Kingdom Parker Car Service Full time

    **About Us**: Parker Car Service, established in 1989, has evolved into the market leader in providing private hire services to over a million customers within and outside of London. Our team comprises over 500 drivers and 60 dedicated staff members. We have recently won prestigious awards, including Taxi Company of the Year (South) at the 2023 Taxi Summit...

  • Administrator

    2 days ago

    Feltham, United Kingdom Wipro Limited Full time

    Feltham, United Kingdom - Tech Hiring - 3081038 **Role** : IT Admin **Location**: Feltham, UK **The company**: Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by...

  • Customer Service Advisor

    4 days ago

    Feltham, United Kingdom Parker Car Service Full time

    Established in 1989, Parker Car Service has evolved into the market leader for providing private hire services to over half a million customers within and outside of London. Voted Best Private Hire Company in the UK in 2017, we are always striving to be better and keep up the already high standard expected. **We are currently looking for someone flexible...

  • DRS Product Manager – UK

    6 days ago

    Feltham, Greater London, United Kingdom Brink's, Incorporated Full time £60,000 - £80,000 per year

    LOCATIONUnit 7 Radius Park, Faggs Rd, Feltham Feltham, United Kingdom- ### CAREER AREAField Operations- ### JOB TYPEFull time- ## JOB ID#R67148The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government...

  • Contracts Manager

    2 days ago

    Feltham, United Kingdom Daniel Owen Ltd Full time

    Contracts Manager -(Bracknell Office) National Coverage Our client, a leading company in the internal fit out sector, is looking for an experienced Contracts Manager to join their dynamic team. This is a fantastic opportunity to work on a variety of exciting projects, managing them from start to finish and ensuring their successful delivery. Package: Salary:...

  • Customer Service Team Lead

    5 hours ago

    Feltham, United Kingdom Marken Full time

    **Title**: Customer Service Team Lead **Job Purpose**: The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards. **Main Duties and Responsibilities**: - Overseeing daily Customer Services...