Retentions Specialist
2 days ago
Do you have experience in retentions and phone based customer care? - Looking for a new challenge with an energetic, vibrant, fast growing company? - We are looking for someone hardworking, reliable and resilient to join our expanding team due to continued growth In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relatingto the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company valueswith every interaction. **Main Responsibilities as a Retentions Specialist**: - Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised - Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced - Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk - Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage - Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice - Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users **Skills and Experience** - Customer service experience is essential - Must have excellent listening skills and be able to communicate with clients and users of varying technical ability - The ability to work in a fast paced environment - Able to adapt to change - Can take responsibility of own product knowledge - Able to communicate at different levels throughout the business **Employee Benefits** - 25 days Annual leave plus 8 bank holidays - Birthday off - Bonus paid via Profit share scheme - Pension plan and Life insurance - Access to an Employee assistance programme - Perkbox discounts - Company incentives and discount schemes Bright transforms people management for small business owners. Bright believes in the power of small businesses and understands their importance to our high streets and local communicates. That's why we support small business owners with all their peoplemanagement need and give them the tools to take their business to the next level. **P969097LFR2** **INDPENO
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Retention Specialist
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeRetention Specialist- Relationship Management Team Manchester | Full-Time | Office-Based with Occasional Client Visits Are you a natural relationship builder who thrives on turning client interactions into long-term partnerships? Do you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after...
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Retentions Specialist
1 week ago
Stockport, Greater Manchester, United Kingdom Certain Advantage Full timeCustomer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We're working with a business that's a leading Automotive business in Stockport. If you're looking to be part of a forward-thinking and supportive client that values its people,...
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Retentions Specialist
1 week ago
Stockport, Greater Manchester, United Kingdom Certain Advantage Full timeCustomer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its...
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Retention Specialist
4 days ago
Manchester, England, United Kingdom Rapid Transformational Therapy Ⓡ Full timePlease note that immediate availability is required for this role.Location:Remote-Preferred locations: United Kingdom, South Africa, USA, CanadaEmployment Type:Full-time (Freelance)Schedule:40 hours per week, 5 days out of 7Preferred Working Hours:12:00–21:00 GMTAbout UsWe are the team behind Marisa Peer and Rapid Transformational Therapy (RTT), a global...
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Retention Specialist
4 days ago
Manchester, United Kingdom Rapid Transformational Therapy Full timePlease note that immediate availability is required for this role. Location: Remote- Preferred locations: United Kingdom, South Africa, USA, Canada Employment Type: Full-time (Freelance) Schedule: 40 hours per week, 5 days out of 7 Preferred Working Hours: 12:00–21:00 GMT About Us We are the team behind Marisa Peer and Rapid Transformational Therapy®...
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Retention Specialist
2 days ago
Manchester, United Kingdom Rapid Transformational Therapy Ⓡ Full timeRetention Specialist - UK - Rapid Transformational Therapy ® Please note that immediate availability is required for this role. Location: Remote.Preferred locations: United Kingdom, South Africa, USA, Canada. Employment Type: Full-time (Freelance). Schedule: 40 hours per week, 5 days a week. Preferred Working Hours: 12:00–21:00 GMT. About Us We are the...
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Retentions specialist
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeTHE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over...
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Retention Specialist
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeTHE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over...
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Retention Executive
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeRetention Executive - Relationship Management Team Manchester | Full-Time | Office-Based with Occasional Client Visits Are you a natural relationship builder who thrives on turning client interactions into long-term partnerships? Do you take pride in delivering exceptional service, solving problems with confidence, and keeping customers loyal year after...
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Manchester, United Kingdom Rapid Transformational Therapy Ⓡ Full timeA leading global wellness organization is seeking a Retention Specialist to support students at risk of cancellation. This remote position requires strong emotional intelligence and communication skills to provide personalized assistance. The ideal candidate will have experience in customer success or crisis management and a passion for helping individuals...
