Retention Specialist
3 days ago
Retention Specialist - UK - Rapid Transformational Therapy ® Please note that immediate availability is required for this role. Location: Remote.Preferred locations: United Kingdom, South Africa, USA, Canada. Employment Type: Full-time (Freelance). Schedule: 40 hours per week, 5 days a week. Preferred Working Hours: 12:00–21:00 GMT. About Us We are the team behind Marisa Peer and Rapid Transformational Therapy® (RTT®), a global personal development and wellness organization. Our mission is to help individuals live healthier, happier lives through powerful training programs that certify therapists and coaches worldwide. Our students are at the heart of everything we do. About The Role As our Retention Specialist, you will be the primary point of contact for students considering cancellation or facing significant obstacles. Your focus will be conducting cancellation‑saving calls, offering compassionate support, and identifying solutions that keep students enrolled. You will work closely with Sales, Welcome Call, and Finance teams to understand each student’s goals, identify risk indicators, and provide personalized support. This role requires exceptional emotional intelligence, strong communication skills, and the ability to remain calm and solution‑oriented during sensitive conversations. Key Responsibilities Conduct one‑to‑one calls with students who request cancellation or show signs of disengagement. Listen carefully to understand core challenges such as financial pressure, personal circumstances, lack of progress, or uncertainty. Provide empathetic guidance and explore solutions such as extended support, adjusted plans, or temporary study breaks. Reconnect students with their original goals and motivations. Document call outcomes and agreed actions clearly in the CRM. Partner with Sales and Welcome Call teams to identify at‑risk students early. Provide feedback on common concerns, trends, or gaps in onboarding. Track save rates, cancellation reasons, and effectiveness of retention strategies. Identify patterns to improve onboarding, communication, and support processes. Work with leadership to refine and strengthen retention workflows. Requirements Experience in retention, customer success, or crisis‑management role. Strong emotional intelligence and ability to navigate difficult conversations. Excellent verbal communication and rapport‑building skills. Experience supporting individuals through personal or financial challenges. Creative problem‑solver who balances student needs with business requirements. Comfortable using CRM systems (HubSpot or GoHighLevel experience is a plus). Ability to work collaboratively across teams. Preferred Qualifications Background in coaching, counselling, social work, wellbeing, or related field. Experience in online education, coaching, or training environments. Familiarity with the Marisa Peer brand or RTT®. Experience in a fast‑paced, mission‑driven organization. What Makes You a Great Fit Deep empathy and a passion for helping people succeed. Calmness and composure during emotional conversations. Quick identification of underlying issues and clear communication. Belief in transformation and personal growth. Adaptability and ability to devise workable solutions. Value collaboration across teams. Mission‑driven and eager to make a meaningful impact. Seniority Level Entry level Employment Type Full-time Job Function Other Industry Mental Health Care Referrals increase your chances of interviewing at Rapid Transformational Therapy ® by 2x. #J-18808-Ljbffr
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Retention Specialist
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Retentions Specialist
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Manchester, United Kingdom The Portfolio Group Full timeDo you have experience in retentions and phone based customer care? - Looking for a new challenge with an energetic, vibrant, fast growing company? - We are looking for someone hardworking, reliable and resilient to join our expanding team due to continued growth! In a fast paced, global business, provide a super-duper service to new and existing clients...
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Retention Specialist
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Manchester, England, United Kingdom Rapid Transformational Therapy Ⓡ Full timePlease note that immediate availability is required for this role.Location:Remote-Preferred locations: United Kingdom, South Africa, USA, CanadaEmployment Type:Full-time (Freelance)Schedule:40 hours per week, 5 days out of 7Preferred Working Hours:12:00–21:00 GMTAbout UsWe are the team behind Marisa Peer and Rapid Transformational Therapy (RTT), a global...
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Retention Specialist
5 days ago
Manchester, United Kingdom Rapid Transformational Therapy Full timePlease note that immediate availability is required for this role. Location: Remote- Preferred locations: United Kingdom, South Africa, USA, Canada Employment Type: Full-time (Freelance) Schedule: 40 hours per week, 5 days out of 7 Preferred Working Hours: 12:00–21:00 GMT About Us We are the team behind Marisa Peer and Rapid Transformational Therapy®...
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Manchester, United Kingdom The Portfolio Group Full timeTHE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over...
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Retention Specialist
3 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeTHE OPPORTUNITY This is a once in a career opportunity for an exceptional counselling professional to join a truly Service Led business, the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over...
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Manchester, United Kingdom Rapid Transformational Therapy Ⓡ Full timeA leading global wellness organization is seeking a Retention Specialist to support students at risk of cancellation. This remote position requires strong emotional intelligence and communication skills to provide personalized assistance. The ideal candidate will have experience in customer success or crisis management and a passion for helping individuals...
