New Patient Coordinator

**New Patient Coordinator - Join Our Mission to Transform Lives Through Exceptional Dental Care**

**Location: Corby/Market Harborough**

At **Priors Hall Dental**, we don’t just treat teeth - we transform lives. Through exceptional care, state-of-the-art technology, and a welcoming environment, we empower patients to feel confident, cared for, and in control of their oral health.

We are looking for two ambitious, dynamic, and results-driven **New Patient Coordinators** to join our team at our in-house location in **NN17, Corby**. This is not just a receptionist role - it’s a vital position blending patient care, private dental hospitality, and sales to help patients access the transformative dental care they deserve. This is a **desk-based, phone-focused role** where you’ll engage with patients remotely, from our in house location.

**Why Join Priors Hall Dental?**
- **Be Part of Something Bigger**: We’re a practice where every team member plays a crucial role in delivering life-changing patient experiences.
- **Work with Excellence**: Our high standards in clinical care and patient satisfaction have earned us a reputation as a trusted provider in private dentistry.
- **Achieve Growth & Rewards**: Develop your career in a supportive, professional environment where your achievements are recognised, and bonuses are awarded for exceptional performance.

**About the Role**:
This is a **target-driven role** focused on converting enquiries into booked appointments and ensuring a seamless patient journey from the first interaction. Ideal for an experienced **Dental Practice Receptionist**, a **Qualified Dental Nurse**, or a **Treatment Coordinator (TCO)**, this position combines hospitality, sales, and patient care.

**What Does a New Patient Coordinator Do?**

As a New Patient Coordinator, you’ll be responsible for:

- **Converting Enquiries into Appointments**: Your primary objective is to guide potential patients from enquiry to consultation. By confidently explaining our services and benefits, you’ll ensure patients feel informed and excited about their next steps.
- **Delivering Exceptional Private Dental Hospitality**: Provide a warm, professional, and welcoming experience for every patient, ensuring their concerns are heard and addressed.
- **Driving Growth**: Play an integral role in increasing patient numbers by achieving monthly conversion targets and helping our practice thrive.
- **Building Trust**: Act as the first point of contact for new patients, demonstrating empathy and professionalism to build confidence in our services.

**Your Key Responsibilities**:

- **Manage Patient Journeys**: Be the first point of contact for new patients, guiding them with care and expertise.
- **Facilitate Consultations**: Organise and confirm patient appointments with precision, ensuring every detail aligns with their needs and expectations.
- **Present Costs Clearly**: Answer questions about basic treatments and costs, offering clear and accurate information to new enquiries.
- **Collaborate with the Team**: Work closely with dentists, nurses, and support staff to ensure a seamless transition from enquiry to consultation.
- **Achieve Results**: Meet and exceed monthly targets for new patient bookings, contributing to the overall growth of the practice.
- **Maintain Excellence**: Uphold practice protocols, policies, and data security standards while contributing to a well-organised, high-performing team.

**What We’re Looking For**:
This is not a typical receptionist or dental nurse role. We’re looking for someone who thrives in a fast-paced, patient-centred, and results-driven environment. The role is not customer facing, however a phone and desk
- **Sales-Driven Mindset**: Confidence and experience in converting enquiries into booked appointments, overcoming objections, and achieving sales targets.
- **Exceptional Communication Skills**: Friendly, empathetic, and professional, with the ability to build trust quickly and effectively.
- **Dental Knowledge**: A strong background in private dentistry, ideally as a Dental Receptionist, Qualified Dental Nurse, or Treatment Coordinator.
- **Organised & Detail-Oriented**: Able to juggle multiple tasks, manage schedules, and keep detailed records with precision.
- **Tech-Savvy**: Confident with dental software (EXACT or Dentally preferred), Boxly, and Microsoft Office tools.
- **Adaptable & Personable**: Approachable and professional, with a commitment to delivering exceptional patient care.
- **Target-Oriented**: A self-motivated individual who thrives under pressure and is driven to achieve measurable results.
- **Impeccable Phone Manner**: Polished, friendly, and professional, with the ability to create a lasting positive impression.
- **Rapport-Building Skills**: Quick to connect with patients over the phone, fostering trust and confidence in every interaction.
- **Adaptable & Proactive**: Thrives in a dynamic, desk-based role where problem-solving and initiative are k