Customer Service Representative

Start Rescue is a very successful breakdown and travel insurance provider. We are proud of our business and rely upon service excellence as well as good governance, whilst we develop our business in a sustainable manner. We are home to four growing brands developing in the breakdown and travel industries. We win awards for the services we provide our customers and have been awarded Which? Recommended Breakdown Provider for the fourth year running.

Our core values are:

- We work as a team
- We are professional
- We are proud of what we do
- We are progressive and forward-thinking
- We are fully committed to achieving the best for our customers and clients
- We are passionate and enthusiastic

To help us to achieve our growth plans, we are looking for Customer Service Representatives to join us.

Being first point of contact to our customers we are looking for friendly, professional, versatile customer service representatives who have the ability to answer customer’s enquiries to a great standard, assist with sales enquiries, policy amendments, and other office-based duties.

This is an exciting and varied role, providing the chosen applicant the opportunity to become an integral part of the Start Rescue team.

Job purpose:

- Answering the telephone and dealing with customer enquiries in an award-winning fashion
- Assist with quotes and policy updates
- Dealing with midterm policy adjustments
- Completing tasks requiring outbound calls to be made to our existing customers
- Creating policies for new and returning customers whilst providing any information the customer requires to make an informed choice
- Ad hoc office based duties

Attributes:

- Be friendly, professional and versatile
- Have drive and a willingness to learn
- Work well within a team
- Excellent inter-personal skills
- Be able to adhere to all appropriate regulations and internal processes

Essential skills, knowledge & experience:

- Competent in Microsoft Office user, including Excel, Word and Outlook
- Excellent customer service skills
- Excellent telephone manner
- Excellent attention to detail
- Previous customer service experience essential
- Previous telephone-based call centre experience ideally preferred but not essential

Hours:

- Department opening hours Monday - Friday 08:00 - 18:00, Saturday 09:00 - 17:00, Sundays 11:00 - 17:00

**Salary**:
The salary is dependent on age:

- 16 to 20 - £8.60 p/h
- 21 to 22 - £11.44 p/h

Training

Full-time training will be 37.5 hours a week, Monday - Friday, 09:00 - 17:30 for three weeks, followed by one week taking live calls, whilst being mentored by a more experienced member of staff

We believe in providing the very best customer service which is why our training is office-based so we can give you our full support and guidance first hand.

**Location**:
We are based in the heart of Colchester close to the train station and a short walk from the town centre.

**Benefits**:

- Opportunity for hybrid working, following 6 months of employment
- Extensive training coupled with an ongoing support and development program through a dedicated online development portal
- 28 days paid holiday including Bank Holidays for full-time employees
- Opportunities for progression and promotion
- Contributory workplace pension

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

**Job Types**: Full-time, Permanent

Pay: £8.60-£11.44 per hour

Work Location: In person