Housing Officer

**About us**

Hyde Housing works with housing and supporting vulnerable adults from a variety of backgrounds including mental health, physical health issues, substance misuse, homelessness, learning disabilities, offending backgrounds, domestic violence, care backgrounds etc.

HOUSING OFFICER
Hyde Housing works with housing and supporting vulnerable adults from a variety of backgrounds
including mental health, physical health issues, substance misuse, homelessness, learning disabilities, offending backgrounds, domestic violence, care backgrounds etc.

Main Responsibilities include:

- To complete the registration and housing sign up paperwork for new tenants and assist with move in.
- To assist tenants in claiming DWP benefits by supporting them online and making telephone calls for making benefit claims.
- To create and maintain up to date care plans and risk assessments for service users. Monitoring progress and recording notes on daily record sheets relating to each visit.
- Regularly review care plans and provide reports to Management and Support workers
- Assisting to book and arrange appointments for tenants, staff members and external agencies.
- Liaise with families, friends, advocates, external agencies and the management team to provide a consistent approach that meets the individual needs of each service user. This Could include probation officers, mental health teams, GPs, community liaison officers, socialservices and social workers, foodbanks.
- To assist with certain areas of support when necessary: completing forms, paperwork for tenants that require support (e.g. completing referrals and paperwork for GP’s, mental health, foodbanks).
- To complete housing referrals for tenants when necessary to seek suitable accommodation.
- To assist with accessing community-based activities such as going into education, work placements/experience and other social and leisure activities.
- Assist and monitor maintenance reports, health and safety reports completed by staff for multiple properties when required.
- Ensuring support workers have up-to-date information available to support tenants.
- Floating support opportunities may be required for tenants.

**Experience**:

- Good use and experience of Microsoft Office (required)
- Administration (1 year - preferred)
- Support (1 year - preferred)

**Location**:
Birmingham, West Midlands (preferred)

Licence:
Driving (required) with access/use of own car.

Attitude:

- friendly, motivated, passionate, hardworking, non-judgmental.

Why work for us?
- Travel and petrol allowance
- Competitive hourly rates (depending on experience)
- Career progression opportunities
- Continuous personal development opportunities
- A comprehensive Training program and opportunity to develop your career within a growing
organization.
- Satisfaction of improving the lives of our service users
- Employee support programme through external HR company.

WORKING CONDITIONS:
Working hours will be Monday-Friday day.

**Job Types**: Part-time, Permanent

**Salary**: £11.00-£12.00 per hour

Expected hours: 16 - 25 per week

**Benefits**:

- Casual dress
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Administrative: 1 year (required)
- Care plans: 1 year (preferred)
- Housing: 1 year (preferred)
- Care: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Handsworth (required)

Work Location: In person