Learning Operations Coordinator

The purpose of the Leaning Operations Coordinator role is to effectively co-ordinate the learning interventions within Mazars to ensure a great learning experience and compliance with the planning, delivery and evaluation oftrainingof training and developmentplanning.

**Job Role** The Learning Operations Coordinator would beis responsible for working closely with the relevant stakeholders to ensure that all learning interventions are delivered in a well-co-ordinated way. This would includeincludes but not be limed to:

- Collaborating with the Education and Learning Team and Business Subject Matter Experts to understand scheduling and resourcing requirements,
- Ensuring that planning is fully captured and signed off for each learning project and intervention by the relevant stakeholders
- Updating and maintaining the Learning relevant learning planners/communications as required
- Working with the learning design team to ensure the correct information is available for learners to understand the learning interventions e.g. brochures, info grams etc

**Organising**:

- Correct scheduling of all learners for each learning /intervention,
- Follow-up and follow through on all queries relating to each learning project/intervention,
- Resource co-ordination - including booking of venues (virtual or physical), guest speakers, equipment/remote delivery tools, and associated facilities/resources/tools supporting remote and/or face-to-face delivery options.
- Supporting the Education and Learning Team with co-ordination of other types of Learning related projects/workshops when required, which may include preparation and distribution of materials such as agendas and other resources

**Implementation**:

- Proactive tracking of project/intervention plans including ongoing liaison with stakeholders to ensure successful implementation
- Monitoring and follow-up of attendance of learning projects/interventions in line with requirements
- Updating the Learner Management System (LMS) and project files as required with learning materials, attendance records and other project requirements
- Ensuring all reminders/notifications and pre and post communication are correctly sent out to maintain a high level of attendance

**Reporting and communication**:

- Monitoring project progress and proactively addressing potential issues
- Coordinating quality controls to ensure deliverables meet requirements
- Measuring and reporting on project performance
- Acting as the point of contact for all learners
- Compilation of month end and ad-hoc reports for internal and external stakeholders
- Ensuring timely distribution, analysis and dissemination of engagement data throughout the lifecycle of the project/intervention

**System support**:

- Support Education and Learning users of the LMS to ensure efficient working practices and effective course administration across all stages of the development life cycle.
- Update and maintain the LMS, including for example, enrolling learners, open/close courses, spot check starters/leavers, enrolments, attendance marking and maintaining resource areas.
- Support and train colleagues on LMS functionality

**Person specification** **Essential Skills and Competencies**
- Project co-ordination skills and experience
- Strong written and verbal communication skills in English
- Proven track record of meeting deadlines and execution
- Good attention to detail with ability to identify and implement process improvement where required
- Resilience - able to manage high volumes of transactional activity accurately and in a timely fashion, whilst being mindful of the importance of hitting deadlines in a flexible working environment
- Knowledge of working with a Learning Management System
- Excellent Microsoft Office skills and IT skills
- A self-starter, comfortable working without constant day to day management

**Desirable Skills and Competencies**:

- L&D qualification or equivalent
- Experience of being in a similar role
- Evidence of continuous professional development

**Characteristics**:

- Pro-active
- Organised
- Good communicator
- Maintains high work standards
- Self-motivated
- Team player
- Must be willing to travel to other offices of Mazars as required for meetings and workshops

**Agile Working at Mazars** Agile working means empowering you and trusting you.Empowering you to work where, when and how you choose.And trusting you to make the right choices for Mazars, your team and yourself to deliver the best outcome for the client.

Within the administrative support function, there will understandably be a requirement for a presence within the office.This will need to be managed in order to ensure that an appropriate level of cover is maintained at all times to meet the needs of thefirm, team and clients.

**Inclusion and Diversity** At Mazars inclusion and diversity are central to our values. We recognise that being an inclusive and diverse organisation makes us stronger as a business.