Films & Specialist Rental Sales Associate

**Location**: Ely, Cambridge
**Type**: Permanent
**Hours**: Full time, 37.5 hours per week - Monday - Friday 8:30am - 5:00pm with one hour for lunch, unpaid.
**Salary**: £23,000

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care. With a high level of both customer and employee retention, we provide a Managed Service solution to most of our customers and many of these projects have required the introduction of innovative software solutions, managed and maintained by ASL.

The role of Films & Specialist Rentals Sales Associate is responsible for the processing and administration of rental contracts. This includes co-ordinating installation of equipment and setting up rental agreements, along with any third-party arrangements. A key element of the role is to liaise and communicate with the Films & Specialist Rentals Operations Lead and Sales teams.

**KEY RESPONSIBILITIES**
- Process sales documentation and administer contracts relating to the rental and service of equipment.
- Support the Films & Specialist Rental Sales Manager in driving any improvements or changes.
- Co-ordinate the delivery of equipment, communicating with all parties involved.
- Assist the billing team with the collection and processing of meter readings to enable service invoicing.
- Raising of invoices, including rental charges, Cost Per Copy (CPC), periodic charges, minimum billing and other ad hoc charges
- Invoicing of chargeable consumable items and service requests.
- Handle contract queries through to resolution and provide information as requested, liaising with relevant departments.
- Assist with invoice query resolution, including processing of credit notes.
- Administer, set up and maintain service agreements and arrangements for third party service provision.
- Assist the Customer Success team with handling requests for service and consumables.
- Assist the Billing team with meter reading collection for invoicing.
- Maintain and update service records with relevant service and contact information.
- Communicate with both internal and external customers, including the sales team.
- Provide additional administrative support where required.

**KEY MEASUREMENTS**
- Meeting departmental deadlines and achieving objectives
- Accurate and timely query resolution
- Acknowledge requests and queries within 24 hours

**SPECIAL REQUIREMENTS**
- Meeting departmental KPI’s and achieving objectives
- Acknowledgement requests and queries within 24 hours
- Contract and invoicing management

**IN RETURN WE OFFER**:

- Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
- Initially 23 Days annual leave in addition to Bank Holidays rising to 26 after 5 years service
- Excellent training & development opportunities within a growing organisation
- Life insurance
- BUPA health assessment
- Physical, mental and emotional wellbeing support for you and your family
- Volunteering leave policy
- 10% TradePoint (B&Q) discount
- Free parking

**Job Types**: Full-time, Permanent

Pay: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ely: reliably commute or plan to relocate before starting work (required)

Work Location: In person