Customer Services Outsourcing Assistant

4 days ago

Farnham, United Kingdom IN-SYNC Full time

Do you have outstanding organisational skills and a passion for providing a great customer experience? We're currently on the lookout for a new member to join out the Tax and Outsourcing Department.

As a key member of the Tax and Outsourcing Department at IN-SYNC, you'll work closely with other departments to ensure an efficient handover from the point of sale and be a central point of contact with our Outsourcing partners.

This role would suit someone who has well developed communication skills, excellent ability to organise and prioritise, in addition to strong IT skills. We're looking for an individual who is self-motivated and eager to learn, with a determination to achievetargets and meet deadlines. Whilst experience within an administration/customer service role would be highly advantageous, full training will be provided and so this is not necessary.

Key responsibilities:

- Manage client handover process.
- Provide Administrative support, including maintaining and producing client documentation.
- Conduct fact-finding calls with HMRC to gather outstanding information for clients, updating the database with all information collected.
- Ensure that all databases are kept up-to-date with progressing work and client details.
- Ensure that all departmental records (paper and electronic) are kept in accordance with good practice and Data Protection standards.
- Follow and where possible improve departmental processes and Company service standards.
- Build effective relationships with all Outsourcing Partners.

**Benefits** 22 days holiday rising to 25 (a day for every year of service) / Pension Plan / Professional Study Support / Healthcare Cash Plan / Perkbox / Cycle to Work Scheme

**Essential Skills**
- Experience of working within a high pace, and high-pressure environment, whilst maintaining an extremely high level of customer service.
- A high level of time management.
- Resilient and pro-active with a flexible approach to work.
- IT literate with working knowledge of Microsoft Word, Excel and Outlook.
- Clear telephone manner and clear listening skills.

**Desirable Skills**
- A background within the financial services industry.

**About Company**

**Are you IN-SYNC?**
- We're leading the way in self-employed financial services. Want to be part of it?_

We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you'll be challenged and trusted to use your expertise and initiativeto grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.

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