Service Coordinator

7 days ago

Farnham, United Kingdom Evolution Air Conditioning Services Limited Full time

Evolution Air Conditioning Services Limited is an air conditioning contractor based in Farnham (Surrey) seeking to add to our service administration team.

As a Service Coordinator you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to maximise engineer utilisation and ensure the achievement of KPI-based revenue and activity targets. You will be part of our first line of contact for customers' reactive callouts, preventative maintenance, and remedial scheduling. This role demands a commitment to maintaining a high level of customer service and commercial awareness.

A good sense of humour is essential for fitting in with the team and creating a positive work atmosphere.

We offer a competitive salary based on experience, 23 days holiday (+ Bank Holidays), free parking and a pension scheme.

If you are a motivated individual with a passion for organisation and operational efficiency, we would love to hear from you.

**Key Responsibilities**:

- Schedule Preventative Maintenance visits.
- Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
- Plan and schedule Remedial Works after PPM and Reactive visits.
- Liaise effectively with customers and engineers to optimise scheduling activities and provide a top-notch customer service.
- Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
- Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies.
- Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges.
- A proven history of service planning systems essential.
- Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly.
- Raise subcontract orders in line with company procedures.
- Assist in maintaining the service management database.
- Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts / quoting team.

**What We’re Looking For**:

- Experience in high level admin
- Strong organisational and multitasking skills
- Excellent communication — both written and verbal
- Ability to stay calm under pressure and juggle priorities
- Basic IT knowledge and troubleshooting skills desirable

Pay: From £30,000.00 per year

**Benefits**:

- Company pension
- On-site parking

**Language**:

- English (preferred)

Work Location: In person

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