Customer Service Assistant

**Job Overview**:
Is “organised” your middle name? Do you take pleasure in making sure all the i’s are dotted and the t’s are crossed? If so, we have the perfect role for you.

We are seeking a highly organised, tech-savvy, and personable individual to fill a hybrid role at our physiotherapy clinic. This position combines customer service, executive assistant (EA) duties, and technical support for our online membership program. You will be the face of the clinic, assisting clients both in-person and online, while supporting the clinic manager with administrative tasks and providing technical assistance to our membership platform users.

We are set in the BEAUTIFUL town of Farnham, and we have a fabulous reputation in the local community (and beyond) for helping people to achieve their health goals.

We have a fast-growing online presence and a reputation for going above and beyond in serving our patients and clients.

If you are looking for a supportive work environment to call HOME, where you’ll get the opportunity to grow and develop, then we can't wait to talk with you about joining the team

We’re looking for someone who loves life, loves people and has a fun and positive team spirit as **character** is everything to us.

Skills can always be taught but personality can’t. Therefore, formal qualifications are less important for this role than your character.

We’re extremely passionate about team spirit and working together. Your personal development will be encouraged by all of our team at our weekly CPD training sessions, where you will continue to grow under the guidance and feedback from the senior members of our team

**Key Responsibilities**:
**1. Customer Service Assistant**
- Greet and assist clients in the clinic, providing a welcoming and professional atmosphere.
- Manage client appointments, bookings, and follow-ups.
- Liaise closely with the clinical team to ensure smooth operational performance.
- Maintain a clean, organised, and functional reception area.

**2. Executive Assistant to Manager**
- Manage the manager’s schedule, including setting meetings, reminders, and appointments.
- Assist with day-to-day administrative tasks such as data entry, filing, and managing correspondence.
- Organise the manager’s inbox, protecting his time where possible.
- Prepare reports at the end of each week.
- Handle confidential information with discretion.
- Liaise with key contacts on behalf of the manager.

**3. Tech Support Assistant for Online Membership Program**
- Provide technical assistance to clients using our online membership platform (e.g., troubleshooting login issues, navigating content, payment issues etc.).
- Monitor and report issues related to the platform, working to resolve any ongoing problems.
- Assist in onboarding new members and provide guidance on using the online resources.
- Ensure the online system is updated with new content, alerts, or changes to the membership program.
- Gather feedback from users to improve the online experience.

**Required Skills & Qualifications**:
There are no formal qualifications required for this role, but experience in a similar role and willingness to learn are vital. Your experience does NOT have to be in healthcare but you should have had experience in an assistant role in the past.

You MUST be proficient in the use of computers and technology.
- Strong communication skills, both written and verbal.
- Excellent organisational and multitasking abilities.
- Customer-focused with a positive attitude.
- Proficiency in using computer systems, software, and online platforms.
- Basic tech troubleshooting skills, with the ability to learn new software quickly.
- Prior experience in customer service or administrative roles preferred.

**Additional Information**:

- Competitive salary and benefits.
- Opportunities for professional growth and training.
- Be part of a rapidly growing company with performance benefits for true A-players.

**What We Will Do For You**

This role is a fantastic career development opportunity for someone looking to be part of an exciting and fast-growing place of work.

We offer **weekly in-house training and coaching**, with further opportunities to access external training for the benefit of our company.

**What To Do Next**

Additional pay:

- Performance bonus

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Farnham, GU9 7PG

Reference ID: EA/CS