IT Support Analyst
3 days ago
IT Support Analyst required for my client based in London (Barbican / Moorgate) for a permanent role paying £27-31K + Benefits
My client are looking for an articulate Engineer with excellent customer service skills to provide 1st / 2nd Line Support to VIP’s and other remote users.
**Responsibilities**
- Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important
- Support the use of office IT equipment including meeting room technologies
- Delivery engaging training sessions to groups of customers
- Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services
- Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner
- Build strong relationships with our IT Managed service providers ensuring that we work as one team in the interest of the customer
- To be considered, professional and objective at all times
- Ensure that the Service Documentation and Processes that support the services are up to date and an accurate representation of the environment
- Actively contribute to knowledge and communications by producing new articles on a weekly basis
**Essential skills**:
- Experience in a customer facing IT role
- Skilled in the creation and delivery of customer focused presentations and communications
- A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems
- Experience working with ITIL service and support processes
- Strong analytical and diagnostic skills for problem resolution and root cause analysis
- A broad understanding of technology and a good level of awareness of technical concepts
- Excellent knowledge of Microsoft products
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