Patient Care/clinic Co-ordinator

1 week ago

London, United Kingdom FOCUS Clinic Full time

Focus is a specialist refractive eye clinic located in the Harley Street enclave in central London. We are a close knit team of consultant surgeons and optometrists who are dedicated to delivering safe refractive eye surgery, giving excellent results andaftercare.

We are looking for a dynamic, enthusiastic, well presented individual with strong interpersonal and communication skills.

The Patient Care Co-ordinator role is responsible for delivering an outstanding level of personal care and support to all our patients. The role is incredibly important as it is helping change patients’ lives every day. They work closely with our surgeonsand optometrists to form a strong relationship to deliver exceptional patient care. A comprehensive period of training and guidance will be provided to fully understand the experience given to our patients.

The Clinic Co-ordinator role is the first point of contact for patients, they carry out the important role of monitoring and facilitating the information flow, coordinating patient visits to the Clinic and providing administrative support for a range ofactivities including telephone handling, scheduling appointment diaries and welcoming patients and visitors.

**Key Responsibilities
- Counseling patients after initial consultations
- Maintaining the reception and waiting room areas to a high standard of cleanliness
- Processing and reconciling payments
- Making refreshments for patients and visitors
- Scheduling patient follow up appointments
- Proficient use of diagnostic scanning equipment
- Adhering to company guidelines regarding policies and procedures
- General admin duties

Minimum Requirements
- Previous customer service and sales experience
- Previous optical or clinical experience would be an advantage
- Basic computer skills
- Excellent organisation, interpersonal skills, initiative and communication skills.

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