Patient Access Co-ordinator

The Patient Access Co-Ordinator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient and inpatient scheduling procedures for their specialty.

The Patient Access Co-Ordinator will liaise closely with the clinical team and specialty management teams to ensure patients receive timely and
appropriate appointments according to their care pathway.

Depending on the requirements of the specialty, the post holder will be
required to rotate within the team, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their specialty. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

An exciting opportunity has arisen to join the INPUT and Pain Management service at Guy’s & St Thomas' NHS Foundation Trust. The unit is internationally recognised as a centre of clinical and academic excellence in the management of chronic pain.

The post holder will be required to rotate within the team, providing clinic reception cover, appointment and admissions booking, general administrative support and telephone cover. This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff.

The post holder will act as a key liaison between doctors, nurses, allied health professionals, managers and patients. They must be a clear and tactful communicator with excellent customer care skills and the ability to develop strong working relationships with a wide range of people. They will have a mature attitude with good problem-solving abilities and a flexible, can-do attitude.

The Guys and St Thomas' Pain Management and Neuromodulation Centre is internationally recognised as a centre of clinical and academic excellence in the management of chronic pain.

We have a long history of providing traditional chronic pain management
treatments such as day case procedures and outpatient treatments.

We've also established world prominence in the fields of spinal cord
stimulation and other neuromodulation techniques, as well as in addressing
the psychological, physical and social impacts of chronic pain with our pain
management programmes. This is delivered through the INPUT pain
management department.

The centre collaborates closely with spinal surgeons in the assessment and
treatment of spinal pains, and similarly provides highly specialised,
multidisciplinary assessments for conditions including chronic headache,
facial pain and pelvic pain.

A full list of the job description and main responsibilities can be found in the attached documents.

**Please find a summarised list below**:
Act as the first point of call for all patient access queries to the Trust;
On receipt of all new referral letters ensure that the vetting process has
been followed in line with departmental guidelines;
Be responsible for the scheduling of outpatient, elective admissions and all
associated appointments according to clinical urgency and length of wait in
accordance with departmental procedures and Trust Policies;
Liaise with patients prior to their visit to ensure that a mutually convenient
date and time is agreed;
Ensure that patients are appropriately reminded of their appointments;
Ensure that departmental standards are met for patients receiving
notification or acknowledgement of their visit;
Provide a courteous and efficient point of contact for patients both face to
face and over the telephone;
Ensure that each patient is treated as an individual and their individual
needs are met (i.e. appropriate support is in place for their appointment,
such as interpreting support).