Parts Advisor

Overview:
**Charles Hurst Parts Centre Belfast**

**Contract: Permanent, full-time**

**Competitive Salary and Bonus potential**

**Working hours: 44 hours per week **(between 08:30 and 17:30 Mon to Fri, plus Saturday Morning on rota basis)**

Join our diverse and dynamic team at Charles Hurst Parts Centre as a Parts Advisor, and kick-start your Automotive career today. This is an excellent opportunity for individuals who are driven by success and eager to thrive in our vibrant and successful company.

Our Parts Advisors enjoy a competitive salary, bonuses, and an industry-leading benefits package, which includes ample annual leave that increases with length of service, and access to our health and wellbeing platform Smart Health. As part of our collaborative Parts family, you will receive dedicated support from team members to excel in this dynamic role.

Working in this critical role, our Parts Advisors are key to our Parts Centre. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. We receive a high volume of calls per day enquiring about vehicle parts and accessories, therefore we require someone who can cope with a high workload. This role will involve upselling parts and accessories, through inbound and outbound calls so we require a polite and professional individual, who is also capable of balancing a high workload.

**Responsibilities**
- Receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
- Creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted
- Ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
- Ensuring that the Brand image and levels of customer service within the department is in line with company standards
- Ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager
- Handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times

**Skills and Experience**

You’ll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience. It would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance. Previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential.

You must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders. You will be commercially astute, and a real results driven individual.

**About Us**

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package.
- Competitive salaries with clear pay scales in place as you develop
- Generous annual leave allowance that increases with length of service
- Eligibility to join one of our colleague car plans and cycle to work scheme
- Enhanced maternity leave, adoption leave (6 months full pay) and paternity leave (2 weeks full pay)
- Critical illness cover after 2 years plus life assurance and free will writing service
- Techscheme where you can get the latest tech for less and spread the cost, eye care scheme and discounted shopping vouchers
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to 24/7 GP services to support well being

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.