Marine Technical Services Coordinator

**Vacancy Title: Marine Technical Services Coordinator**

**Vacancy Location: Dartford, Kent**

**Engagement Type: Permanent, Full Time**

**Your Company**

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme

**Your New Role**

Are you a technically minded individual that understands the safety needs of vessels and an excellent communicator, passionate and committed to delivering great customer service? Are you flexible and adaptable to change within a dynamic business? Great news Survitec now have the perfect role for you as our new Marine Technical Services Coordinator at our Dartford office

Reporting into Customer Service Manager in our Marine Division. You will flaunt our culture of customer satisfaction through the end-to-end customer process globally via orders, inquiries, and complaints. You will maintain and engage ongoing relationships with selected customers and sales staff.

You will use your marine industry knowledge to liaise regarding availability of our products and services and sales territories to provide a key communications link to the customer. Using your skills and experience you will be able to analyse and judge the sensitivity to our customer needs in each situation.

**What You Can Expect from the Role**

**Key Responsibilities and accountabilities**:

- Provide detailed product and service information and address complex customer inquiries.
- Manage order recording and processing, including custom and special orders, coordinating with relevant teams for efficient delivery.
- Initiate contact with allocated customers via telephone or other channels to cultivate and enhance relationships, serving as the primary contact for addressing customer queries and complaints.
- Handle complex or escalated issues promptly and effectively, seeking managerial approval when necessary.
- Schedule follow-up tasks and document relevant information in the system to develop a call plan.

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

**The Experience, Qualifications and Skills You Will Have**

**Essential Criteria**
- Experience withing a Marine setting or within a technical role managing Salesforce or IFS system.
- Must have strong problem-solving skills.
- Excellent Customer Service experience.
- Proficient in Microsoft Office.

**Why work for us**
- 33 days holidays including public holidays
- Cycle to Work Scheme
- Free Car Parking
- Life Assurance up to 4x salary
- Pension Scheme
- Training & Professional Development Opportunities
- Employee Assistance Programme
- Free and confidential service provided by Health Assured
- Workplace Reward & Recognition scheme

**How to Apply**

**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, ad free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.**

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee mentoring programme
- Life insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person