Casual Hospitality Supervisor

3 days ago


Maidenhead, United Kingdom The Chartered Institute of Marketing Full time

CIM | Moor Hall Hotel & Conference Centre built in 1805 has 80 bedrooms, 24 conference rooms and a 140 seat Restaurant. Since 1971 Moor Hall is the home of the Chartered Institute of Marketing (CIM).

We are looking for a **casual **Hospitality Supervisor **to provide technical support across Moor Hall (this role is internally known as Conference and Events Supervisor). As the Conference and Events Supervisor, you will be responsible for the day-to-day use, inventory and maintenance of all AV equipment Moor Hall and setting up our meeting rooms and break areas.

**Salary**: £12 per hour plus holiday pay
**Hours**: As a casual worker, shifts are available on a weekly basis. The shifts available are 07:00 to 15:30 or 15:00 to 23:30 across Monday to Sunday. You may be required to work later shifts (past 11pm in certain circumstances).
**Location**: Moor Hall, Cookham, Maidenhead

**In this role, you might**:

- Welcome delegates and be their point of contact throughout the day, ensuring they have a great experience
- Regularly check that equipment is maintained and working
- Undertake 'first line' maintenance of equipment
- Allocate resources for all events within the Conference Sales team
- Assist and advise clients with using our technical facilities
- Supervise, lead and motivate the Conference and Event Assistants
- Make sure the Conference and Events Assistants are fully trained
- Undertake regular and meaningful performance check-ins with your team
- Source goods and services at the best terms
- Liaise with external suppliers
- Keep up to date with the latest technology advances in the conference sector
- Assume the Duty Manager role as required on a rota basis, ensuring the smooth operation of the day-to-day activities across all departments
**For this role, you’ll need**:

- Evidence of experience and an understanding of different types of AV equipment (presentation media, digital cameras, sound systems and recording equipment)
- To be physically fit, as this role requires manual lifting
- Strong communications skills and the ability to translate customer requirements into practical solutions
- A confident user of IT, especially in PowerPoint
- A proactive approach to problem solving, motivation and enthusiasm



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