Telephone Customer Service Representative

5 days ago


Barking and Dagenham, United Kingdom Find My Man And Van Full time

Telephone Customer Service Representative
FMMV_CSR_JUN22

Company Description
Find My Man and Van is a comparison and booking site for Man and Van/Removals, established in 2015. Through our online platform customers enter their move details, date & time and receive online quotes from moving companies registered with the site. With a registered service provider base in excess of 1000 companies, we provide a comprehensive, automated solution to corporate and domestic removals. Our core values are exceptional customer service and platform ease of use.

Role Description
The role on offer involves liaising with customers and drivers over the telephone, and subsequent management bookings and driver queries, through our online system.

Duties
The following are the main duties of the role, the list is not exhaustive as we are an evolving business and additional duties of a similar nature to those below may arise.
- Answering customer enquiries by phone - this can be anything regarding the booking ie. advice on booking their move, how our process works, payment, riding in van etc.
- Giving quotes & taking payment - again by phone, this involves using our online system to get quotes, taking the move details, texting the results to customers and processing payment through our online system.
- Managing drivers with regards to our process, driver cancellations and assignments to bookings as well as any other issues that may arise.
- Signing up new drivers through our online system when requested.
- Handling booking cancellations and refunds - this will initially be escalated to the company owners but it is desired over time to become resolvable by the person in this role.
- Handling complaints from customers/drivers - this will initially be escalated to the company owners but it is desired over time to become resolvable by the person in this role.
- Monitoring customer satisfaction and grading bookings accordingly - this can be done through our online system.
- Recruiting drivers to the platform.
- Posting to our social media accounts and responding to TrustPilot reviews.

Other Details

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: Up to £13,000.00 per year

**Benefits**:

- Casual dress
- Work from home

Schedule:

- 8 hour shift
- Weekend availability

Ability to commute/relocate:

- Barking and Dagenham, Greater London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- telephone customer service: 1 year (preferred)

Reference ID: FMMV_CSR_JUL22



  • Barking and Dagenham, United Kingdom Premier Work Support Full time

    Our client, an established manufacturing company have an urgent requirement for a permanent **Customer Service Administrator** to join their busy team. **Reporting to the Customer Service Manager you will be responsible for**: - Answering and redirecting calls - Chasing couriers - Managing deliveries - Assisting team with investigations - Liaising with...


  • Hull and East Yorkshire, United Kingdom Cash Shop Limited Full time

    Full-time Customer Service Representative (CSR) Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK’s original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry. We are dedicated to helping...


  • Dagenham, United Kingdom Gold's Gym Full time

    We are looking for a passionate person to be as the first point of contact for customers, presenting a positive and professional front of house customer service. You will take responsibility for the smooth daily operations of the reception, managing customer enquiries, sales and efficient cash handling, to achieve excellence in customer service...


  • Dagenham, United Kingdom Gold's Gym Full time

    We are looking for a passionate person to be as the first point of contact for customers, presenting a positive and professional front of house customer service. You will take responsibility for the smooth daily operations of the reception, managing customer enquiries, sales and efficient cash handling, to achieve excellence in customer service...


  • Tonbridge and Malling, United Kingdom HR GO Recruitment Full time

    Job Title: Customer Service RepresentativeIMMEDIATE START AVAILABLEJob Description:We are seeking a dedicated and friendly Customer Service Representative to join our team. The successful candidate will handle inbound customer calls, address inquiries, and resolve issues efficiently while maintaining a high level of customer satisfaction.Key...


  • Dagenham, United Kingdom Barking & Dagenham College Full time

    **Join a vibrant college committed to the success of our staff, learners, businesses and communities!** We have some exciting opportunities available at Barking and Dagenham College. We are looking for **Customer Service Assistant** to join our team. You will join us on a full-time, permanent basis and in return, we will offer a competitive salary of...


  • Barking, United Kingdom Nationwide Building Society Full time

    **Location** Barking / Essex ** Other Locations** Ilford / Essex ** Salary** From £25,250 ** Contract** Permanent (Full Time) **Reference** 1585 ** Closing Date** 17 December 2025 Job description It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a...


  • Hull and East Yorkshire, United Kingdom Royal Den Hartogh Logistics Full time

    Customer Service Representative – Royal Den Hartogh Logistics Join the Royal Den Hartogh Logistics team as a Customer Service Representative. Company: Royal Den Hartogh Logistics, a leading logistics service provider for the chemical, gas, polymer, and food industries, founded in 1920 in the Netherlands. We operate worldwide with 54 locations in 27...


  • Barking, United Kingdom NIC ICE Ltd Full time

    Whatever the time of year, ice cream is one of life’s delights. It brings people together, creates smiles and brighten days. Nic Ice believes in sustainable relationships, passionate people, collaborative spirit and having those joyful moments. That’s what makes Nic Ice Ltd the number one choice for companies throughout the ice cream industry. We are...


  • Barking, United Kingdom Nationwide Building Society Full time

    Location Barking / Essex Other Locations Ilford / Essex Salary From £25,250 Contract Permanent (Full Time) Reference 1158 **Job description**: It is an important role within the branch, and we are the gateway to protecting and looking after our members working closely as a team. This role is a **permanent position**working full time, 35 hours...