Customer Service Assistant

22 hours ago

Dagenham, United Kingdom Barking & Dagenham College Full time

**Join a vibrant college committed to the success of our staff, learners, businesses and communities**

We have some exciting opportunities available at Barking and Dagenham College. We are looking for **Customer Service Assistant** to join our team.

You will join us on a full-time, permanent basis and in return, we will offer a competitive salary of £24,853 pa inc. London Weighting.

**The **Customer Service Assistant** **role**:
To ensure that a high quality customer orientated service is delivered to all customers online, by telephone and in person and to ensure information is clear, accurate and impartial.

**Key Responsibilities of our** **Customer Service Assistant**:

- To respond to and record all inbound enquiries on the CRM system
- To gather information on customer needs to feed back to curriculum, marketing and Admissions Teams
- To liaise closely with the Careers, Parental Involvement and Student Bursary teams, making sure customers are correctly and effectively signposted and referred.
- To participate in the College wide Enrolment process of learners during the College’s key enrolment period
To provide outstanding customer service whilst delivering high quality Information and Advice in relation to BDC’s current and future offer on all enquiry channels
- NVQ customer care level 2 or equivalent
- Excellent IT skills in MS Office or equivalent
- A good working knowledge of providing course information and associated processes within FE
- Excellent customer care skills (all media)
- Outstanding telephone manner and able to deal with people of all levels
- Positive, customer focussed and problem solving approach to all engagements

If you are passionate about success and can do the above, then we want to hear from you

**PLEASE NOTE;**
- ** This role is exempt from the Rehabilitation of Offenders Act 1974 and the Amendments to the Exceptions Order 1975, 2013 and 2020**

**Barking & Dagenham College are committed to Safeguarding and promoting the welfare of children and young people**

**Safeguarding at BDC**

**_ You will be required to become familiar with College’s policies and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training on KCSIE and other key areas, and to read the relevant policies. _**

Interviews will be held on **06/09/2024.**

If you would like to learn more about our **Customer Service Assistant** role, then please click ‘**apply**’ today

**About Us**

Join a truly great college, passionate about success, for our staff, learners, businesses, and communities.

Trusted by over 6,000 learners and apprentices yearly; we provide industry-aligned technical and vocational qualifications across our Barking and Rush Green campuses. We’ve invested over £50m in our facilities over the past 9 years, providing outstanding learning and working environments including our East London Institute of Technology.

By choosing Barking & Dagenham College, you’ll benefit from:

- a competitive salary including London Weighting
- generous holiday and pension packages
- being part of a team passionate about education and success
- links with industry and CPD opportunities
- free parking, travel to work and technology assistance schemes

**Join the team. Be part of it.

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