Case Handler

**Hybrid (Office Location Bristol, BS13)**

**They give you a world of potential**

**A role you will love**

An interesting and exciting opportunity has arisen for a case handler to join their Dispute Resolutions Team which handles cases for the Deposit Protection Scheme (DPS) on behalf of the government. This is a 12-month opportunity to support the team, coveringmaternity leave and plays an integral part in the successful running of the team.

As a Case Handler, you will log and progress cases by gathering evidence in accordance with the DPS (Deposit Protection Scheme) terms & conditions. Managing cases on a case-by-case basis, your role will be to summarise evidence for cases which will includescenarios where the parties’ have not complied with the scheme deadlines.

The role will require completion of various administrative tasks as well as compiling evidence and making payments to the relevant parties in relation to end of tenancy disputes. Key tasks include and are not limited to;
- Progressing each dispute case through gathering of evidence, compiling hard/e-file to pass to adjudicators
- Issuing decisions made by the adjudicator to the involved parties, making payments according to the adjudicator’s decision
- Ensuring accuracy of all transactions to enable smooth function of dispute files to adjudicators, and reducing transactional losses
- Ensuring customer focus, quality and regulatory compliance is at the heart of all activities and processes to encourage customer retention

**Training & working hours/location**

Training is office based for approximately 3 days. Once training is successfully completed, you will have the option of hybrid working. For this reason, applicants must live within reasonable commuting distance from their office which is located on BridgewaterRoad, BS13 8AE.

**What will you bring to the role?**

Being customer focussed and adaptable is essential for a Case Handler. Skills and experience required for this role include;
- Excellent administrative skills and attention to detail
- Willingness to learn and adapt to change
- Strong communication skills
- Good organisational skills, ensuring delivery to strict deadlines
- Basic industry, product and organisational knowledge
- Flexible in approach to work
- Ability to deal with cases in an impartial and professional manner
- Ability to work individually and as part of a team - each transaction varies so you must be adaptable and flexible

**A company to be proud of**

Our client is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At our client, it’s more than just a job, their open and inclusive culture means that they willhelp you to grow, to move forward and make the most of the world of opportunities they have available. With infinite possibilities, they could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.**Set aside salary to purchase shares in their company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.**Their health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.**They will support you along your retirement savings journey.

**Paid time away from work.**Their employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.**They’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.**From tuition reimbursement to cash bonus recruitment referral programs, their comprehensive benefits package offers a multitude of options.

**Compensation.**From £19,500.00 and will be paid based on relevant skills and experience

**A diverse and inclusive place to work**

They believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a businessthis diversity helps them to better reflect and understand their customers’ needs to allow them to drive better outcomes.

Our client is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protectedveteran status, or other characteristics protected by applicable law.

**Covid-secure**

They’ve kept their business running during the pandemic by moving most of their employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. They carefully limit the amount of people at theirlocations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances they are currently performing interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, they will arrange for equipmentto be sent to you and your onboarding and training will be provided remotely.