Dispute Resolution Case Handler

**Dispute Resolution Case Handler**

**Hybrid (Bristol Office & Remote)** 4 days remote working from home and 1 day in Bristol Office (flexibility required) The Pavilions, Bridgwater Road, Bristol, BS13 8AE

**Fixed Term contract position (12 months)**

**Salary £21,000 **+ Progression Opportunities + Training & Development + Award Winning Employee Share Plan + 25 Days Holiday + Excellent Working Culture

**We give you a world of potential**

An interesting and exciting opportunity has arisen for a case handler to join our Dispute Resolutions Team which handles cases for the Deposit Protection Scheme (DPS) on behalf of the government. This is a 12-month opportunity to support the team and plays an integral part in the successful running of the team.

**A role you will love**

As a Case Handler, you will log and progress cases by gathering evidence in accordance with the DPS (Deposit Protection Scheme) terms & conditions. Managing cases on a case-by-case basis, your role will be to summarise evidence for cases which will include scenarios where the parties’ have not complied with the scheme deadlines.

The role will require completion of various administrative tasks as well as compiling evidence and making payments to the relevant parties in relation to end of tenancy disputes. Key tasks include and are not limited to:

- Progressing each dispute case through gathering of evidence, compiling hard/e-file to pass to adjudicators
- Issuing decisions made by the adjudicator to the involved parties, making payments according to the adjudicator’s decision
- Ensuring accuracy of all transactions to enable smooth function of dispute files to adjudicators, and reducing transactional losses
- Ensuring customer focus, quality and regulatory compliance is at the heart of all activities and processes to encourage customer retention

**Training & working hours/location**

Training is preferably office based for approximately 3 days. Once training is successfully completed, you will have the option of hybrid working. For this reason, applicants must live within reasonable commuting distance from our office which is located on Bridgewater Road, BS13 8AE.

**What will you bring to the role?**

Being customer focussed and adaptable is essential for a Case Handler. skills and desirable experience required for this role include:

- Excellent administrative skills and attention to detail
- Experience in Microsoft office
- Willingness to learn and adapt to change with problem solving skills
- Good organisational skills, ensuring delivery to strict deadlines
- Basic industry, product, and organisational knowledge
- Flexible in approach to work
- Ability to deal with cases in an impartial and professional manner
- Ability to work individually and as part of a team - each transaction varies so you must be adaptable and flexible

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future**. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**Compensation. **Competitive salary

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origi