Medical Receptionist

1 day ago

Swansea, United Kingdom Brynhyfryd Medical Centre Full time

Ensure an effective and efficient reception service is provided. Book in patients if they have not used the Self Check in system onto the clinical system. Deal with general enquiries, explain procedures and make routine and follow-up appointments. Communicate test results, ensuring accuracy Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Be aware of all the clinics that are operating now and in the future so that appropriate appointments can be made. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed. Manage a busy switchboard, answering calls within 6 rings. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Be polite and helpful at all times. If a patients behavior becomes unacceptable refer the call to your line manager. Ensure that you provide an efficient, professional handover to the member of staff taking over from you before you leave your duty. Enter requests for home visits onto the EMIS system ensuring careful recording of all relevant details.
Open and closing premises if necessary, ensuring that the building is totally secured, internal lights are off and alarm activated when leaving. Follow locking up protocol.

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