Receptionist

The practice team is committed to providing high quality patient centred care with good team working.
- The practice team currently consists of 7 GP Partners, 1 salaried GPs, 4 practice nurses, 1 health care support worker, GP trainees The practice has 3 receptionists, 1 senior receptionist, 1 medical secretary, 2 prescribing clerks, 7 administrators and 1 exercise therapist.
- The partners take a lead on specific areas of the business and work closely with the Practice Manager and Deputy to provide support and guidance in different areas of practice management.
- **Practice Receptionist / Administrator Role**:

- The practice is looking for an experienced, well organised and efficient practice receptionist / administrator with excellent interpersonal skills.
- **How to apply**:

- If you feel that you have the right skills and experience:

- Provide a covering letter of up to 2 pages detailing your experience in the key areas of the job description and how you meet the person specification. Please also include an up to date CV
- You will be offered the opportunity to visit the practice if you are shortlisted for interview
- Please note we cannot provide feedback if you are not shortlisted for interview
- **IT systems**:

- The practice currently uses EMIS web. The practice offers repeat prescription orders on the My health Online System.
- The practice uses Ask my GP each weekday morning - an online service where patients can access help from our staff. All requests are triaged by a doctor and patients are prioritised and are contacted to discuss their concern. If patients are need to be seen they are offered a face to face appointment at the surgery. There are COVID restrictions in place to ensure safety of patients and staff.
- **Recruitment**:

- The Kingsway Surgery provides NHS care for over 11,500 patient from a mixture of ethnic and cultural backgrounds. The Surgery is open from 8.00am to 6.30pm Monday to Friday.
- A full range of primary health services are provided under the GMS (General Medical Services) contract including child health and immunisation services, contraception services, COPD, heart failure, diabetic care, maternity services, minor surgery, respiratory care, sexual health clinics, wound care and women’s health including cervical smears.
- The practice is a long established GP training centre with four GP trainers providing training for GP trainees and FY2 doctors. We also provide training for university medical students from Swansea and Cardiff.

**JOB TITLE:Receptionist**

**RESPONSIBLE TO**:Practice Manager/Senior Receptionist

**RESPONSIBLE FOR**:N/A

**JOB PURPOSE**:To provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients

**MAIN DUTIES AND RESPONSIBILITIES**

**1.**Greet patients and visitors to the practice.

**2.**Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

**3.**Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.

**4.**Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.

**5.**Ensure computerised appointment system is up-to-date.

**6.**Respond and/or redirect all patient and visitor requests accordingly.

**7.**Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

**8.**Set-up of new patients onto the computer system.

**9.**Advise patients’ of relevant charges for private services, accept payment and issue receipts for same.

**10.**Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

**11.**Ensure correspondence, reports, results etc. are filed electronically in correct patient record.

**12.**Ensure reception and waiting areas are kept neat and tidy

**13.**Re-stocking of information leaflets as appropriate

**14.**Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

**15.**Undertake administration tasks as allocated on rota organised by Senior Receptionist.

**16.**Action start and end of day procedures ensure answering machine service for out of hours information is directed appropriately - switched to answer machine at close of business each day.

**17.**Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

**19.**Regularly check message column on EMIS to c