Booking Office Team Lead

We are seeking a highly motivated and committed Band 3 Administrator to jointly lead our booking office for MSK Physiotherapy based in Bridgwater, for Somerset NHS Foundation Trust.

The post holder will be responsible for the provision of accurate and timely day-to-day administrative support for the MSk Physiotherapy service, in particular the running of the Bridgwater Booking Office, working with mínimal supervision using own discretion.

The successful post holder will work closely with MSK Physiotherapy staff, and the Locality Leads in the booking of appointments and ensuring smooth service delivery for this service. In addition the role will include leading the A&C team, carrying out regular 1:1's, offering day-to-day advice and support to colleagues and undertaking appraisals.

The post requires a great deal of flexibility and a wide range of duties that may vary. It is essential that the post holder is an excellent team player and has the ability to prioritise and manage requests in a timely manner. The post holder will act as an ambassador for the Service.

You will provide a responsive and approachable function for the locality leads, acting as the first point of contact for all telephone calls when appropriate.

Answer telephone from general public, GP’s other health and social care professionals in a helpful and pleasant manner, taking accurate messages where necessary and answering queries’ where possible.

Deal with queries received from staff and others all of which are of a confidential nature referring to the Locality Lead in charge.

Liaise with staff, patients, public and other Trusts and various organisations on behalf of the Podiatry and MSK Physiotherapy team.

Works to mínimal supervision, following up areas of work using own discretion, feeding back to manager

The booking office is proud of their efficiency and high levels of patient care, they provide all new team members with a supportive and friendly working environment to develop and grow knowledge and skills.

The majority of the role is telephone based and the successful post holder needs to have excellent telephone skills and on occasion be able to deal with difficult conversations.

The booking office is based at Mallard Court, Bridgwater.

As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone’s throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone

KEY RELATIONSHIPS

**Main Contacts**:

- Podiatry /MSK Physiotherapy Manager and Deputy
- Locality Leads
- Secretary to MSK Physiotherapy/Podiatry Manager
- Podiatry /MSK Physiotherapy clinical teams
- Booking Office Manager
- Integrated Booking offices
- Members of the public, service users
- All GPs, consultants, other health professionals
- External relationships with other agencies as relevant
- Recruitment, Payroll & Human Resources Department.

For further information on the job role please review the attached job description.