Customer Service Team Leader

Are you a natural leader who thrives on inspiring others and driving success? Do you bring unstoppable energy, ambition, and a passion for achieving results? If that sounds like you, we've got an opportunity you won't want to miss

JOB TITLE: Customer Service Team Leader

LOCATION: Bridgwater, Somerset

SALARY: Circa £32,000 dependant on experience

HOURS: Monday - Friday, 8:30am till 5:00pm

BENEFITS:

22 days annual leave plus Bank Holidays
Free parking
Cycle to Work scheme
Company Pension (4% employer / 5% employee)
Supportive and collaborative team
Forward-thinking and rapidly growing businessWe are seeking a well-organised and driven Team Leader who thrives on being a supportive, patient and successful leader to join a highly established and growing business in Bridgwater. As well as working alongside a busy Customer Service and Scheduling team, you will inspire the team of 4 to deliver exceptional results whilst maintaining a high level of customer service. You will lead by example, drive performance and support your team in achieving targets and building strong relationships with the technicians and customers.

Main Responsibilities:

Empower Sales with quick, accurate info-literature, specs, certifications.
Drive efficiency and proactive workflows across Customer Service & Scheduling.
Partner with Operations to hit KPIs and SLAs while streamlining processes.
Own shared inboxes-organised responsive, and under control.
Resolve customer issues fast or escalate to the right contact.
Process orders flawlessly via phone and email, following company standards.
Manage internal workflows and customer SLAs with precision.
Schedule smart-book reactive and planned work to the right tech, every time.
Optimise technician days for maximum productivity and efficiency.
Keep jobs on track-meet KPIs or escalate when needed.
Collaborate with field teams to improve and simplify processes.
Own the customer journey-from first contact to final resolution.Key Skills:

Prior experience leading and managing an effective team
Strong interpersonal skills and ability to build relationships.
Customer focus and commitment to delivering high-quality service.
A quick learner who excels working in a fast-paced environment
Can react quickly to queries/issues and respond appropriately.
Excellent IT and communication skills.
Effective planning and organising abilities.
High level of accuracy.
Ability to initiate process improvement changes.If you're seeking an exciting new role for 2026 being part of an incredibly successful company then please don't delay in applying.

Next Steps:
Please apply online or send your CV to (url removed). Alternatively, you can call Nicole on (phone number removed).

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