Pre Brief Operative

**Company Description** - **Contract Type**:Permanent / 30**Hours per week. - **Salary**:£12.21ph - Overtime paid at enhanced rate - **Location**: Unit 17-19, Fford Parc Felindre, Felindre, Swansea, SA57DU - **Shift Pattern**: Monday - Friday - **Hours of Work**: 06:00am - 12:00pm DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. As our Pre Brief Operative your key responsibilities will include; - Taking ownership of Google Documents and keeping them updated with accurate and timely information - Signing our hand held devices called Saturns in and out to drivers, ensuring all Saturns are accounted for and properly maintained - Reporting and logging damaged Saturns so these can be fixed without delay, maintaining a detailed record of all device issues - Keeping the depot internal system called "Universe" up to date, ensuring all data entries are accurate and consistent - Dealing face to face with customers who have come to the Depot to collect their parcels, providing a professional and courteous service - Taking responsibility to resolve any customer queries satisfactorily, escalating complex issues when necessary - Supporting colleagues on the warehouse floor with various duties as required, demonstrating flexibility and teamwork - Participating in daily team briefings and contributing to process improvement discussions - Ensuring compliance with health and safety regulations within the depot environment - Maintaining a clean and organised work area, promoting a professional image of the depot **Qualifications** **What we're looking for** - Data entry experience with high accuracy and attention to detail - Passion and self-determination to excel in a fast-paced environment - Excellent organisational skills with the ability to prioritise tasks effectively - Ability to work under pressure and meet tight deadlines - Flexibility and adaptability to changing work demands - Strong team player with excellent interpersonal skills - Exceptional customer service skills with a professional and courteous demeanour - Basic understanding of health and safety regulations in a warehouse environment - Ability to handle and resolve customer queries efficiently - Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability. **Additional Information** **About our Benefits** We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few - Holiday trading - Enhanced maternity and paternity package - Free life assurance of 4 x salary on joining the pension scheme - Health Kiosks visiting every location - Vitality at Work - Free On Site Parking - Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping - Milestone Days off to celebrate with your family and friends - For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.