European Sales Manager

3 days ago

Manchester, United Kingdom Commercial Services HR Full time

Role: European Sales Manager **Salary**: £45,000 Location: Audenshaw, Manchester and Hybrid Full time - 9-5 **About Commercial Services Group** Commercial Services Group (CSG) is one of the largest providers of public sector and education procurement services globally, with revenues of over £400m, 800 staff and five trading divisions: Global Education Supplies, Procurement, Energy & Carbon, CommunityServices and People Services. Wholly owned by Kent County Council, CSG supports over 15,000 customers in 86 countries and collaborates with a supply chain of c1,000 suppliers. **The role** The role will specifically focus on selling to International Schools in Europe and some of the Americas region, with a laser focus on CES being their solution of choice. **Key duties** - Develop an annual business plan that sets out the key strategic aims for your region - Agree, update, communicate and administer all areas of the plan - Manage a marketing budget in line with forecasts and promotional activity for the sector - Deliver an accurate twelve month rolling forecast that accounts for; sales trends & seasonality. Report month on month to the SMT. - Lead on major projects and strategic planning across all regional sales - Supervise outbound sales support role - Deliver compelling and well thought through presentations to our customers - Construct bespoke "Customer winning proposals" to solve the problems they currently have. - Hold face to face meetings with Key customers within region, planning and making good use of travel schedule - Work with internal departments to drive through agreed customer initiatives. - Ensure appropriate practices are in place to deliver results against productivity, performance and financial targets - As part of Senior Management Team, will contribute to the overall management and development of the business in a positive and innovative way. - Regularly contribute to the Customer delight forum. - Identify opportunities for revenue growth - Observe customer feedback and implement improvements as appropriate - Support with customer queries, complaints and conflict resolution - Measure and understand how we are performing from a customer experience perspective - Champion opportunities to consistently improve the quality of customers experience - Challenging all processes that impact our customers receiving the best possible experience - Planning, proposing, justifying, and management of our annual and project budgets **What you need** - Required - Excellent communication and decision-making skills - Experienced Sales in region and product knowledge - An exceptional level of attention to detail and excellent organisational skills - Worked in international complex environments or similar - Commercial Insight - Excellent communicator to a non-technical audience - Desirable - Education resources market experience International shipping experience **What CSG has to offer you** - 25 days holiday, plus bank holidays - Birthday off work - Life assurance cover - Company pension - Flexible first, hybrid working - A culture of progression & development - Shopping discounts & retailer offers - Team & company events - eLearning portal - EAP programme - Referral scheme - Health & Wellbeing platform - Health Cash Plan initiative - Discounted gym membership

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