Business Banking Service Centre Consultant

End Date

Salary Range

Agile Working Options

Hybrid Working

Job Description Summary

At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.

And together we can make it possible...

**Job Description**:
Key Details

JOB TITLE: Service Centre Consultant

SALARY: £23,370

LOCATION(S): Glasgow

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

EXPECTED START DATE: Wednesday 4th October

About this Opportunity

Helping over a million business banking customers with their day-to-day needs has never been more important.

As a Service Centre consultant, you’ll initially join a 5-week induction with our friendly training and development team. You’ll learn our processes and gain confidence.

We’re committed to support you with your development and career progression and have lots of opportunities and next steps following your success within this role.

As a Customer Advisor you’ll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. The calls generally consist of payments, day to day banking, mandates, online and complex queries.

If people are your thing, then why not join one of our friendly and supportive Service Centre teams and give your career a boost.

About us / Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you’ll find them all here.

What you’ll need

In this Telephony Based Role - You'll put your customers first - taking ownership of their queries, building rapport quickly and providing the highest level of customer experience.

You'll learn to act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.

You'll possess good attention to detail also grow the confidence to spot and call out areas we can improve our customers' journey and experiences.

And you'll be equally able to resolve queries over the phone or on a PC.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes.
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.