Business Banking Limit Renewals

End Date

Salary Range

Agile Working Options

Flexible / Variable Hours

Job Description Summary

At Lloyds Banking Group we're driven by a clear purpose to Help Britain recover, then prosper.

And together we can make it possible...

**Job Description**:

- Job Summary
- This is an exciting opportunity to play a key role in supporting our purpose of helping Britain recover. Across the Group our colleagues are passionate about making a difference to customers, businesses and communities. You'll have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.
- Key Capabilities, knowledge and skills:

- Delivering outstanding customer service is central to our success so if you enjoy building relationships with customers over the telephone then there's a role for you here.
- You'll put your customers first - striving to resolve and support their inbound financing queries at first touch with your knowledge and rapport building skills.
- You'll naturally act with skill and diligence - treating customers sensitively and professionally - caring about helping them in the best way possible.
- You'll need good attention to detail and the confidence to spot and call out areas we can improve our customers' journeys and experiences
- You'll support customers by providing annual reviews of business borrowing facilities whilst balancing risk
- And you'll use your skills to identify and meet all your customers' stated and un-stated financial needs with fair outcomes and referring on to partners when required.
- It's a role that suits people who can identify what a customer really needs and deliver fair outcomes whilst following regulatory processes/procedures.
- And someone who enjoys collaborating with colleagues, adding to a caring environment where all colleagues feel supported, encouraged and valued.
- What you will get from us:

- From Day 1 we’ll provide any necessary training and support needed. And when you're ready you'll benefit from a role hybrid split between home (c60%) and the office (c40%). The hours will be Monday to Friday 8am-5pm with no weekend working. Full time and reduced hours positions will be considered.
- As a business we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. And just let us know if you need any reasonable adjustments made to our recruitment processes, we'd be happy to accommodate them.
- You will be part of a wider network across BBFA and Business Banking to support the delivery of fair customer outcomes and work as part of a team. While in role, you will have an opportunity to develop your skills and find out more about our wider teams to support your career development.
- We have put together a Recruitment pack full of really useful information about our team and our purpose and you can hear from colleagues across our team. You can find the Recruitment pack attached to the advert.
- We also have other roles available in Business Banking Financial Assistance you may be interested in:

- Business Banking Financial Assistance Manager - Businesses in Financial Difficulty
- Business Banking Financial Assistance Support Assistant

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.