Business Administrator

2 weeks ago

Glasgow, United Kingdom Nuffield Health Glasgow Hospital Full time

Business Administrator (Bank) Employer: Nuffield Health Glasgow Hospital Location: Glasgow, Scotland, United Kingdom Contract: Bank (ad‑hoc) Shift pattern: Monday‑Thursday 7am‑9pm, Friday 7am‑6pm, weekend availability Pay: £12.33 per hour Role Overview We are seeking a proactive and detail‑oriented administrator to manage a high‑volume caseload of patients from referral through to discharge. This role is critical in ensuring the organisation consistently meets—and exceeds—service delivery expectations, both quantitatively and qualitatively, for all referrers. Key Responsibilities Ensure complex administrative tasks and support functions meet required standards and deadlines. Manage, appraise, and interpret data, information, and/or situations to support decision‑making. Handle all enquiries and queries efficiently and effectively, escalating when appropriate. Communicate clearly and professionally with patients and other stakeholders. Accurately enter, modify, maintain, and present data using appropriate electronic or manual systems. Prepare standard and ad‑hoc reports as requested by the department. Provide comprehensive clinic support, including liaising with patients and consultants via telephone, email, and face‑to‑face interactions; booking and amending appointments; coordinating room and consultant availability; supporting consultant/GP partnerships; and creating, altering, or cancelling clinics to meet business needs. Collaborate effectively across all business areas and staff groups. Person Specification Proven experience in a fast‑paced customer service environment. Ability to prioritise and manage a dynamic workload with shifting priorities. Excellent telephone manner and interpersonal skills. Strong verbal and written communication skills in English. Proficiency in Microsoft Excel, Word, Outlook, and bespoke databases. Exceptional attention to detail. Understanding of the importance of policies and operating procedures. Commitment to upholding our CARE values (Connected, Aspirational, Responsive, Ethical). Benefits Holiday in line with the Working Time Directive; access to our pension scheme and discounted gym membership at £25 per month. Why Join Us? Nuffield Health is Scotland’s leading private hospital located in the heart of the West End of Glasgow, offering a state‑of‑the‑art environment with advanced surgical equipment and specialist teams in orthopedics, spinal surgery, ophthalmology, weight‑loss surgery and cosmetic treatment. We encourage you to apply promptly, as we accept applications on a rolling basis and reserve the right to close adverts early if a high volume of qualified applicants is received. #J-18808-Ljbffr

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