Euc Platform Specialist

**Job Title**: EUC Platform Specialist

**Location**: Swansea, Wales (Hybrid)

**Salary**: £35'000 Per Annum

**Our Values**

Our values reflect us all and they’re at the heart of everything we do. They set out our culture, the way we behave, and the way we do things. Our colleagues are passionate, kind, and resilient, and they go the extra mile for the people we support and each other. We have this expectation of all our colleagues. As a leader, you’ll show your team our values in action and inspire and motivate them to do the same.

**Role Overview**

Reporting to the Technical Delivery Manager, you’ll be responsible for overseeing and enhancing our cybersecurity and IT infrastructure. You’ll manage cyber incidents, improve system infrastructure, and drive strategic technology improvements in collaboration with key partners. You have strong technical skills, the ability to understand business requirements, and the capability to deliver high-quality solutions to enhance operational efficiency.

**Your Responsibilities**

**Cyber Incident Management**
- Act as the primary point of contact for cyber incidents within ivolve.
- Assess risks, develop strategies, and execute response processes effectively.
- Review cyber alerts and conduct regular data analysis to identify threats and vulnerabilities.

**EUC Platform Management**
- Plan and implement enhancements across our M365 EUC Platform, improving performance and security.
- Implement autopilot, compliance, conditional access, defender for endpoint, and configuration profile policies.
- Ensure best practices for Windows Updates are being adhered to.
- Oversee device authentication, SSO, MFA, and privileged identity management.
- Make decisions and approve changes related to the M365 environment.
- Drive automation via PowerShell scripting.
- Develop technical documentation and knowledge-base articles to help drive continuous improvement and efficiency in service delivery.

**IT Support**
- Provide advanced troubleshooting and problem resolution for complex IT issues across the EUC environment.
- Act as an escalation point for critical incidents and technical challenges.
- Ensure system stability, performance tuning, and proactive maintenance.
- Work with cross-functional teams to implement new technologies and upgrades.

**The Main Skills and Experience for This Role**

**Essential**
- Proven experience in cyber incident management and IT infrastructure.
- Strong analytical and problem-solving skills.
- Experience in network, tenant, and infrastructure management.
- Proficiency in M365 administration and migration processes, specifically:

- Intune
- Entra (Azure AD)
- Defender and Security Baselines
- PowerShell scripting
- Microsoft native & 3rd party Migration tools (Quest, SkyKick, AvePoint, etc.)
- Experience working with security monitoring tools.
- Ability to collaborate with vendors and stakeholders to drive improvements.
- Excellent communication and decision-making skills.
- Familiarity with cloud platforms, storage solutions, and automation tools.
- Recognised MCS qualifications (such as MD-102 Endpoint Administrator, MS-102 M365 Administrator, SC-300 Identity & Access Administrator).
- Strong home infrastructure setup for effective remote work.

**How we will support you**

We go beyond expectations for our colleagues as well as the people we support. Our reward package includes much more than pay, 25 days of annual leave + bank holidays and pension.

Your birthday off with pay after a year of service and there is a £300 refer a friend scheme too

**Industry-Leading Recognition**
- Colleague lotto - giving everyone the opportunity to win great cash prizes
- Prize winning scratch cards aligned with values in action
- We recognise our colleagues who go above and beyond - our ‘Heroes’ are nominated by colleagues for quarterly and annual awards
- Loyalty Scheme - recognising colleagues at work anniversaries
- Your birthday off after a years service

**Social Wellbeing**
- Award-winning App for news and info
- Internal social media
- Team communities

**Financial Wellbeing**
- Discounts include high street, supermarkets, flash sales, gym memberships and more
- Blue Light discount programme, funded by us
- Salary Finance scheme for lower cost loans and to save for special occasions or rainy days
- Government mileage rates if you need to travel

**Emotional Wellbeing**
- Free confidential Employee Assistance Programme with qualified counsellors
- Free wellbeing App
- Practical advice covering things like consumer rights, anxiety, childcare and more

**Training and Development to Reach Your Potential**
- Learning journey that grows with you to reach care worker standards
- Specialist skills training including Autism, Dementia and Mental Health
- Career pathways that include flexible apprenticeships and nationally recognised qualifications
- Cover the cost of relevant professional memberships

**5 More Reasons to Work with Ivolve**

1. Our people are