Venue Find Consultant

**About Us**:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

**As a**Venue Find Consultant**, you will**:
- Elevate client experiences by providing a proactive, high-quality service. This involves understanding and exceeding customer service expectations, and being proficient in all necessary systems and processes to align with client requirements.
- Continue to develop your knowledge of venue destinations through positive engagement with key suppliers, participation in familiarisation trips, destination workshops, and webinars as needed.
- Collaborate effectively within the team to devise and implement the best solutions for our clients, ensuring they receive comprehensive support throughout their journey with BCD Meetings and Events. This includes working closely with other departments, such as finance, to manage invoicing and financial transactions smoothly and efficiently.
- Assist the Team Manager as required on various matters including monitoring customer service levels and quality assurance. Also, you will assist with training and development of the consultants by sharing your knowledge and experience.

**You’re good at**:

- Staying up to date with the latest meetings and events venues both within the UK and internationally.
- Utilising MS Office, especially Excel, and showing proficiency in managing data across various databases.
- Being motivated to provide the best customer service for each client while developing your own knowledge, skills and experience.
- Exemplifying our company values in every aspect of your work. You're a team player focused on collaborative problem-solving, acting with intention, and prioritising the client's needs and the company's goals.

**You might also have**:

- Previous experience with venue booking systems.
- Proven negotiating and contracting experience with external suppliers.

**Our Benefits for this role**:

- Life Assurance x1 your annual salary
- 23 days holiday plus bank holidays
- Birthday day off
- Holiday Purchase Scheme - allowing up to 5 additional holidays days
- Discounted rates on Hotels & Travel
- Gym & Fitness Discounts
- Private Healthcare
- Pension Scheme
- Company Sick pay
- Lifestyle Benefits

**You should know**:

- This role is hybrid based with 3 days a week spent in the **London** office.
- The shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hours lunch break
- You may be required to travel to attend company meetings / events or familiarisation trips in the UK or Overseas

**How to apply**:
**THE PERKS**

**Flexible Working**

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

**Room to Grow**

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

**Everyone has a voice**

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

**Make your move**

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

**We’ve got you covered**

Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

**We’re positive. You’ll love it.**

It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

LI-MB1

LI-EM1

LI-LZ1
LI-KW1
LI-Remote

LI-Hybrid

LI-Onsite