Customer Technical Support Associate
2 weeks ago
**UP TO £24,500 DOE | HYBRID | BONUS SCHEME**
Do you pride yourself on delivering excellent service to customers? Do you have strong administration and organisational skills? If so, our role might be what you are looking for.
**Responsibilities include**:
- Management of the company portal, fleet setup changes and general administrative support as the Customer Technical Support ‘go-to’ contact for each account
- Effective communication with clients and internal stakeholders
- Coordinate inbound customer queries utilising the Salesforce (CRM)
- Take incoming calls on the main Customer Support phone line, from different company users including fleet managers, drivers, engineers, general queries, or potential new customers
**Role Requirements**:
- Excellent customer relations skills and the ability to multitask/deliver under pressure ( at least 12 months of proven experience)
- Excellent attention to detail and accuracy
- Self-motivated and highly organised
- A problem solver and able to use their own initiative
- Experience in Automotive services would be advantageous
**Benefits**:
- Hybrid working regular access to the Exeter office
- Membership in the employee bonus scheme
- Free onsite parking
- 24 days holiday plus bank holidays
- Extra day off for your birthday
- Holiday buyback scheme
- Health plan & Dental plan
- Company sick pay
**Recruitment Consultant**: Georgia Parkhouse
**Ref**: 10724 / INDOFFICE
**Job Types**: Full-time, Permanent
Pay: £24,500.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you hold excellent customer relations skills and the ability to multitask/deliver under pressure ( at least 12 months of proven experience)?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 10669 / INDOFFICE
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