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Customer Technical Support

2 weeks ago

Exeter, United Kingdom Cathedral Appointments Full time

**Up to £24,500 DOE | Hybrid | Bonus Scheme**

Do you pride yourself on delivering excellent service to customers? Do you have strong technical support and organisational skills? If so, our role might be what you are looking for.

**Responsibilities include**:

- Identify and resolve technical issues using diagnostics knowledge to remotely fix issues where possible (e.g. sending SMS updates)
- Using product and customer account knowledge combined with your own initiative to resolve software and hardware product faults
- Liaising with the Servicing Team to get onward engineer investigations booked in.
- Efficiently collaborate and liaise with colleagues through our in-house communication platforms to facilitate the resolution of customer-related problems.
- To comply with the requirements of 9001
- To comply with the requirements of 27001

**Key Skills Required**:

- Ability to assimilate technical information
- Attention to detail
- Ability to consistently adhere to established internal processes and procedures to maintain organisational standards and efficiency.
- Ability to adapt to change positively in a past-faced environment

**Benefits**:

- Hybrid working regular access to the Exeter office
- Membership in the employee bonus scheme
- Free onsite parking
- 24 days holiday plus bank holidays
- Extra day off for your birthday
- Holiday buyback scheme
- Health plan & Dental plan

**Recruitment Consultant**: Conor Mellamphy

**Ref**:10670 / INDOFFICE

**Job Types**: Full-time, Permanent

Pay: £24,500.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Exeter: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Proven experience of Identifing and resolving technical issues using diagnostics knowledge to remotely fix issues where possible

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 10670 / INDOFFICE