Customer Care Advisors

**Job reference**

TCC000559

**Date posted**

22/05/2025

**Application closing date**

06/06/2025

**Location**

Hybrid / Norwich Office

**Salary**

£25,880.40

**Package**

great benefits

**Contractual hours**

39.5

**Basis**

Full time

**Job category/type**
- Blank

**Customer Care Advisors**:
**Job description**
- Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most?

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

**A bit about the job**:

- You will be providing telephone support to our customers and discussing their options available.
- You will be motivated and proactive, looking for the opportunity to make a real difference to our customers experience.
- Answer and resolve customer queries relating to their Order Status, their Delivery or Post-Delivery problems
- Work with customers to bring delivery and products issues to a conclusion satisfactory to all parties.

**Please check the attached job description to ensure that your skills and experiences match those required for the role. In particular, previous Contact Centre experience is essential for this role.**
- This is a fulltime role, based in our Norwich Head Office for one day each week. The remainder of the week you may work from your home. However during training there will be a requirement to be onsite every day (6 weeks)._

**Skills and experience we're looking for**:

- Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
- Talented problem solvers who think outside the box and enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections
- The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone.
- The Cotswold Company is a well-established and beloved brand in the UK, known for its high-quality furniture and home accessories that embrace the essence of country living. Our team is passionate about design, innovation, and customer satisfaction, fostering a culture that is supportive, creative, and collaborative.

At The Cotswold Company, we value diversity and are committed to creating an inclusive environment for all employees. We celebrate the unique perspectives and experiences of our team members.

If you’re excited about creating delightful user experiences and would like to join our team we can't wait to hear from you

**What will you receive from us?**
- 25 days holiday per year + public holidays
- Your birthday day off
- Company pension
- Death in Service benefit
- Medical Insurance
- Private Healthcare
- Great discounts on our products - 50% personal and 25% for family & friends
- One paid volunteering day off per year
- Cycle to work scheme
- Access to Health & Wellbeing guidance and support
- Paid volunteering day each year
- Ongoing development and career progression
- And lots of other great things

**Who are we?**
- Over 25 years ago, we opened our first showroom at Bourton-on-the-Water in the heart of the Cotswolds. This very special patch of rural England taught us the importance of creating timeless, understated furniture and accessories that bring homes to life.
- We live by our company values of
- Happiest together
- Always authentic
- Passion for progress
- Inspiring others
- Constantly caring
- We pride ourselves on the quality of our products and customer experience, powered by our passionate people. We’re growing rapidly and are looking for great people to help us realise our big ambitions. If you are passionate about what you do, want to work for a dynamic and ambitious company, can provide all of the above and more, then we would love to hear from you.
- We genuinely care about our teams and continually strive to create an inclusive and diverse workplace where we celebrate our differences, and our people can truly be themselves and feel like they belong. Our team’s wellbeing is our priority, and we pledge to live by our value of ‘Constantly Caring’ by looking after each other, being approachable and attentive to each other’s needs and provide a space where everyone feels safe to ask for help and support and receives kindness and understanding in return. _
- Applicants should already possess the appropriate Right to Work in the UK as The Cotswold Company does not offer sponsorships.