Customer Support Specialist

2 days ago

Warwick North, United Kingdom Guthrie Douglas Full time

**About the Role**

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, detail-oriented environment? We’re looking for a **Customer Support Specialist** to join our dynamic Operations team and be the trusted first point of contact for architects, specifiers, and direct customers in the solar shading sector.

This is a fantastic opportunity to play a key role in a growing company where your contributions directly impact customer satisfaction and business success.

**Key Responsibilities**
- Deliver high-level customer service to architectural firms, specifiers, and direct clients.
- Handle enquiries regarding product details, pricing, availability, and order status.
- Coordinate across departments to resolve customer issues efficiently.
- Manage returns, replacements, and warranty claims with a commercial mindset.
- Process and dispatch spare parts, samples, and sales materials.
- Maintain accurate records in the CRM system and follow up on customer interactions.
- Plan and schedule customer visits and training sessions.
- Identify recurring issues and suggest process improvements.

**What We’re Looking For**

**Essential Criteria**:

- Customer-focused mindset
- Confident decision-maker
- Highly organised and detail-oriented

**Skills & Experience**:

- Minimum 2 years’ experience in B2B customer service or sales support, ideally in manufacturing, construction, or architectural products
- Experience in building products or construction industries preferred
- Adaptable and capable of managing multiple tasks
- Fluent in English (additional languages a plus)
- Strong computer literacy (Microsoft Office)
- Excellent verbal and written communication

**Qualifications**:

- GCSE Grade 5 or above (or equivalent) in English and Mathematics

**Why Join Us?**
- Be part of a supportive and innovative team
- Work in a growing industry with exciting projects
- Opportunities for professional development and training
- Make a real impact on customer satisfaction and business growth

**Apply?**

If you’re enthusiastic about customer service and want to grow your career in a collaborative environment, we’d love to hear from you

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Free parking
- Life insurance
- On-site parking

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer Service/Support: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Operations072025

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