Customer Service Assistant

12 hours ago

Redcar, United Kingdom Drinksworld trading as Morrison Daily Full time

**Team Leader - Job Description**

**Reports to**:Store Manager

**Our Company**

At Drinksworld we provide excellent standards and service to our customers, and we know that the experience our customers receive will only be as good as the people who deliver it, and this is where you can get in on the action

While each position is critical to our success, the real power comes in the creation of a team and teamwork as this is what makes us the success we are today, and a bigger success tomorrow.

**Key Purpose of the role**:
To support the Store Manager in the day-to-day management of the store, both sales floor and Back of House, executing all financial and food safety obligations to the highest standard. always Leading by example; creating a customer focused environment, anticipating their needs along with enthusiasm and professionalism, to drive repeat business, success, and brand loyalty.

**Responsibilities include**:

- Manage and supervise customer service assistants.
- Support the Store Manager to oversee all day-to-day store operations to ensure all Company standards are adhered to.
- Creating short
- and long-term business plans that maximise sales in line with budgets and forecasts.
- Support the delivery of all key training with the store Manager, identifying training needs and capability gaps within the team.
- Ensure that all audit requirements are adhered to, including Health and

Safety, Food Safety Audits, Stock take, EHO and Financial Audits.
- To build and maintain a capable team of colleagues, driving the team towards the business objectives.
- Support the manager to control costs without compromising standards and the customer experience.
- Working Back of House when necessary.
- Your store will be always safe and you will ensure that it complies with legislation regarding Security, Health & Safety and Hygiene and Licensing laws.
- Take responsibility to ensure that all employees are trained to the minimum legal requirements.
- Communicate key messages to the team.
- Talk to and gain feedback from customers, dealing appropriately with any complaints.
- Get involved in team meetings.
- Motivate the team through recognition and positive feedback.

**Personal Attributes**:

- Friendly and approachable
- Excellent organisation and time management
- Enthusiastic and motivated with a good sense of humour
- Strong communication skills
- Takes pride in personal appearance

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Redcar, TS10 4NY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person

Reference ID: Redcar 1

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